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For Companies At a Glance
- Tasks: Be the friendly face of support, helping clients with their inquiries and ensuring a great experience.
- Company: Join a leading user research platform in the heart of London.
- Benefits: Enjoy a competitive salary, extra annual leave, and daily breakfast perks.
- Why this job: Make research accessible while working in a vibrant and supportive team.
- Qualifications: 2-3 years in customer service or technical support with strong communication skills.
- Other info: Dynamic work environment focused on client satisfaction and team collaboration.
The predicted salary is between 30000 - 42000 £ per year.
A leading user research platform in London seeks a Customer Support Specialist. This in-person role involves being the initial contact for clients, managing support inquiries, and ensuring a high-quality experience.
Ideal candidates will have:
- 2-3 years of customer service or technical support experience
- Strong communication skills
- The ability to manage tickets effectively
The company offers a competitive salary and additional perks like extra annual leave and daily breakfast. Join a vibrant team dedicated to making research accessible and enjoyable.
Shoreditch Support Specialist: Fast, Friendly Help Desk in London employer: Askable
Contact Detail:
Askable Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shoreditch Support Specialist: Fast, Friendly Help Desk in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your responses and show that you're genuinely interested in being part of their vibrant team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing fast, friendly support, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 3
Be ready to showcase your problem-solving abilities. Think of examples from your past experience where you turned a challenging situation into a positive outcome. This will demonstrate your capability to manage support inquiries effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Shoreditch Support Specialist: Fast, Friendly Help Desk in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service or technical support. We’re looking for candidates who can manage inquiries effectively, so give us examples that showcase your skills!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Remember, clarity is key!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Askable
✨Know the Company Inside Out
Before your interview, take some time to research the user research platform. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing fast and friendly support, be ready to share specific examples from your past experiences. Think of situations where you turned a negative customer experience into a positive one. This will demonstrate your problem-solving abilities and communication skills.
✨Prepare for Common Support Scenarios
Anticipate questions related to handling support inquiries and managing tickets. You might be asked how you would prioritise multiple requests or deal with a difficult client. Practising your responses to these scenarios can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for ticket management, or how they measure customer satisfaction. This shows that you’re engaged and eager to contribute to their vibrant team.
