At a Glance
- Tasks: Lead and coordinate exciting research projects, ensuring smooth delivery and client satisfaction.
- Company: Join Askable, the innovative user research platform loved by teams worldwide.
- Benefits: Competitive salary, vibrant office culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous improvement and collaboration.
- Why this job: Be the driving force behind impactful research that shapes user-driven decisions.
- Qualifications: 4-5+ years in project management or client services with excellent communication skills.
The predicted salary is between 40000 - 50000 € per year.
This role is based in-person at our office on City Road in Shoreditch, London.
About Askable
Hey, we’re Askable – the world’s most loved user research platform. Askable began in 2017 as an idea scribbled on a sticky note, born out of frustration with the clunky, outdated research processes we’d experienced firsthand. We set out to build a new way - one that makes quality research accessible to everyone, from Fortune 500s to startups hungry for insights. By providing seamless access to high‑quality participants and Certified Askable Researchers, we enable teams to scale research on demand, deliver insights faster, and ultimately, build things that matter. Now with offices in Brisbane, London, and Chicago, we’re growing the team to bring Askable’s research power to researchers everywhere, so they can make smarter, user‑driven decisions.
About the role
As a Project Delivery Manager (UK), you’re the engine that keeps complex research projects moving smoothly and the calm, helpful first point of contact when clients, researchers, or participants need support. You’ll take the baton from Sales and Customer Success, match the right researcher and participants to the brief, and guide the work from kick off to the final delivery. Along the way, you’ll be hands on with approvals, feasibility checks, live project monitoring, and frontline support for the projects that you own. It’s fast-paced, people-heavy, and full of moving parts. That’s where you thrive. You’ll coordinate timelines, align expectations and keep everyone on the same page - always with an eye on delivering an outstanding experience.
What you’ll do
- Project Delivery and Orchestration
- Own a portfolio of 20 - 30 live projects at different stages, from brief to insights, making sure scope, milestones, and expectations are clear from day one.
- Plan and track work using monday.com (or similar), keeping boards up to date and aligned even when timelines shift.
- Lead through ambiguity - make smart tradeoffs, bring calm to chaos, and keep quality high when things change mid stream.
- Run smooth client touch points - kickoffs, check ins, and close outs that leave clients feeling informed, confident, and in good hands.
- Manage stakeholders - keep researchers, participants, Sales and Fulfilment aligned, guiding conversations and mediating when needs compete.
- Manage quality and risk - build smart checkpoints into your plans, flag risks early, and elevate with crisp context when you need support.
- First-in line for your projects - answer questions from clients, researchers, and participants related to projects and studies.
- Continuous Improvement
- Spot and document patterns – capture recurring issues, edge cases, and fixes so we can improve playbooks, FAQs, and internal guides.
- Improve how we deliver – suggest tweaks to workflows, templates, and comms that make the next project smoother for everyone.
- Share learnings with the team – surface insights about clients, participants, and processes so we can keep levelling up how we work.
Skills and experience you’ll bring
You’ve delivered projects before - whether through classic project management, fast‑paced client coordination, customer support, or managing multiple work streams at once. You understand how to keep things moving while managing stakeholders, timelines, and expectations with empathy and precision. You’ll bring:
- 4-5+ years in a delivery, project management, client services, CX, or research ops role.
- Excellent communication skills – clear, empathetic, and calm under pressure, across email, live chat, and calls.
- Experience juggling many concurrent deliverables – you’re comfortable context‑switching and keeping multiple projects moving at once.
- Strong planning and prioritisation skills – you love a clear board, a tidy queue, and a good status update.
- Customer‑first mindset – you care deeply about client and participant experience and know how to “wow” without over‑promising.
- Tech‑savvy and process‑minded – confident using tools like Monday.com (or similar), CRMs, spreadsheets, Slack, and Google Workspace, and keen to improve how we use them.
Bonus points for:
- Experience working with researchers, freelance teams, or global stakeholders across time zones.
- Familiarity with UX research workflows or participant recruitment platforms.
- Comfort experimenting with social media or niche channels to support recruitment.
- A healthy appreciation for a well‑named column in a project board.
Project Delivery Manager (UK) in London employer: Askable
At Askable, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to thrive. Located in the heart of Shoreditch, London, our office is a hub of creativity and collaboration, offering ample opportunities for professional growth and development. With a focus on delivering exceptional client experiences, we encourage innovation and continuous improvement, making Askable an exciting place to build a meaningful career in user research.
StudySmarter Expert Advice🤫
We think this is how you could land Project Delivery Manager (UK) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Project Delivery Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, be ready to share specific examples of how you've successfully managed projects before. Highlight your ability to juggle multiple tasks and keep everything running smoothly.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t just wait for the application process. Reach out directly to the hiring manager or team. A friendly message expressing your interest can make a big difference.
✨Tip Number 4
Keep it real! During interviews, be honest about your experiences and how you handle challenges. Employers love candidates who can bring calm to chaos and have a customer-first mindset. Show them you’re the right fit for their team!
We think you need these skills to ace Project Delivery Manager (UK) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Project Delivery Manager role. Highlight your relevant experience in project management and client coordination, and show us how you can keep things moving smoothly.
Showcase Your Communication Skills:Since this role requires excellent communication, give us examples of how you've effectively communicated with clients and stakeholders in the past. Whether it's through email or calls, let us see your calm and clear approach!
Demonstrate Your Problem-Solving Skills:We love candidates who can lead through ambiguity! Share specific instances where you've navigated challenges in projects and how you managed to keep everything on track while maintaining quality.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Askable.
How to prepare for a job interview at Askable
✨Know Your Projects Inside Out
Before the interview, make sure you understand the key responsibilities of a Project Delivery Manager. Familiarise yourself with project management tools like Monday.com and be ready to discuss how you've successfully managed multiple projects in the past.
✨Showcase Your Communication Skills
As this role requires excellent communication, prepare examples that demonstrate your ability to communicate clearly and empathetically. Think about times when you’ve had to manage client expectations or mediate between stakeholders.
✨Emphasise Your Problem-Solving Abilities
Be ready to share specific instances where you’ve navigated ambiguity or resolved conflicts during a project. Highlight your approach to maintaining quality and delivering results even when things don’t go as planned.
✨Demonstrate a Customer-First Mindset
Prepare to discuss how you prioritise client and participant experiences. Share examples of how you’ve gone above and beyond to ensure satisfaction without over-promising, showcasing your understanding of what it means to deliver outstanding service.
