At a Glance
- Tasks: Guide clients in delivering impactful research and insights for their businesses.
- Company: Join Askable, a dynamic company transforming research processes since 2017.
- Benefits: Enjoy a vibrant culture, career growth, and the chance to make a real impact.
- Other info: Be part of a supportive community that values meaningful work and collaboration.
- Why this job: Shape the future of major brands with game-changing insights and strategies.
- Qualifications: 2+ years in Customer Success or Account Management in a SaaS environment.
The predicted salary is between 36000 - 60000 € per year.
This role is based 100% in-person from our office in Shoreditch, London.
About Askable
Askable began in 2017 as an idea born out of frustration with outdated research processes. We set out to build a new way—one that makes quality research accessible to everyone, from Fortune 500s to startups hungry for insights. By providing seamless access to high-quality participants and Certified Askable Researchers, we enable teams to scale research on demand, deliver insights faster, and ultimately, build things that matter.
Our culture drives everything we do. We believe work should be fulfilling, exciting, and meaningful. Here, you’re not just part of a team; you’re part of a community that cares about what they’re building and how they’re building it.
About the role
As a Senior Enterprise Customer Success Manager, you’ll work closely with your clients to plan, scope, and activate high-impact research. You’ll guide them in building a continuous cadence of discovery through Askable Tracks, ensuring the insights they uncover truly move the needle for their business. Great Customer Success is about delivering exponential value over time. We’re here to help our clients grow, and when they succeed, we succeed.
What You’ll Do
- Guide your customers to shape and deliver research that drives real outcomes for their business and customers.
- Get your customers hooked on Askable Tracks through building a continuous cadence of high-impact research.
- Scope and plan projects in collaboration with customers, ensuring each one aligns with their objectives and supports insight-driven decision making.
- Enable and equip stakeholders across research, product, design, and operations to succeed through continuous access to quality research and insights.
- Collaborate with internal teams to ensure projects are delivered seamlessly and insights land with impact.
- Actively manage account health to surface risks and unlock opportunities to deliver exponential value.
Experience You’ll Have
- At least 2 years experience in a Customer Success, Account Management or Client Services role within a SaaS or commercial B2B environment.
- Experience managing large, strategic accounts (e.g. £150k+ ARR or high-complexity stakeholders).
- Proven progression in your career (e.g. promoted, owned more complex portfolios, led initiatives).
- Familiarity with long sales or renewal cycles, enterprise stakeholder dynamics, and post-sale value delivery.
- Exposure to a high-growth or startup/scale-up environment where ambiguity, experimentation, and ownership are part of the job.
Enterprise Customer Success Manager (UK) employer: Askable
At Askable, we pride ourselves on fostering a vibrant work culture that prioritises employee fulfilment and growth. Located in the creative hub of Shoreditch, London, our team thrives in an environment that encourages collaboration and innovation, ensuring that every member feels valued and empowered to make a meaningful impact. With a strong commitment to professional development and a community that genuinely cares about each other's success, Askable is not just a workplace; it's a place where you can truly grow your career while contributing to transformative research solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Customer Success Manager (UK)
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, read their Culture Book if you can, and see how they interact with their community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Prepare some insightful questions to ask during your interview. Think about what you want to know regarding their approach to customer success or how they measure impact. This shows that you’re not just there to answer questions but are also keen to engage and contribute.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples from your past experiences that highlight your ability to drive customer success and deliver value. Use the STAR method (Situation, Task, Action, Result) to keep your stories clear and impactful.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role and how you can contribute to their mission can leave a lasting impression. Plus, it shows you’re proactive and genuinely interested in the position.
We think you need these skills to ace Enterprise Customer Success Manager (UK)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role and our mission shine through. We want to see that you’re genuinely excited about helping clients succeed and making an impact with research.
Tailor Your CV:Make sure your CV is tailored to highlight relevant experience in Customer Success or Account Management. We love seeing how your past roles align with what we do at Askable, so don’t hold back on those achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share specific examples of how you’ve driven value for clients in the past and how you can bring that same energy to Askable.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our community!
How to prepare for a job interview at Askable
✨Know Your Stuff
Before the interview, dive deep into Askable's mission and values. Understand their approach to customer success and how they empower clients with insights. This will not only show your enthusiasm but also help you align your answers with what they truly value.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in managing large accounts and delivering value. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about Askable’s culture, team dynamics, and how they measure success in customer relationships. This shows you're genuinely interested and helps you assess if it's the right fit for you.
✨Emphasise Collaboration
Since the role involves working closely with various teams, be ready to discuss how you've successfully collaborated in the past. Highlight instances where you’ve worked cross-functionally to achieve client goals, as this aligns perfectly with Askable's collaborative culture.
