Enterprise Customer Success Manager (UK) in City of London

This role is based 100% in-person from our office in Shoreditch, London.

About Askable: Askable began in 2017 as an idea born out of frustration with outdated research processes. We set out to build a new way—one that makes quality research accessible to everyone, from Fortune 500s to startups hungry for insights. By providing seamless access to high-quality participants and Certified Askable Researchers, we enable teams to scale research on demand, deliver insights faster, and ultimately build things that matter.

Our culture drives everything we do. We believe work should be fulfilling, exciting, and meaningful. Here, you’re not just part of a team; you’re part of a community that cares about what they’re building and how they’re building it.

About the role: As a Senior Enterprise Customer Success Manager, you’ll work closely with your clients to plan, scope, and activate high-impact research. You’ll guide them in building a continuous cadence of discovery through Askable Tracks, ensuring the insights they uncover truly move the needle for their business. Great Customer Success is about delivering exponential value over time. We’re here to help our clients grow.

What You’ll Do:

• Guide your customers to shape and deliver research that drives real outcomes for their business and customers.
• Get your customers hooked on Askable Tracks through building a continuous cadence of high-impact research.
• Scope and plan projects in collaboration with customers, ensuring each one aligns with their objectives and supports insight-driven decision making.
• Enable and equip stakeholders across research, product, design, and operations to succeed through continuous access to quality research and insights.
• Collaborate with internal teams (Delivery, Fulfilment, Product, Sales) to ensure projects are delivered seamlessly and insights land with impact.
• Actively manage account health to surface risks and unlock opportunities to deliver exponential value - driving retention, growth, and expansion of your client relationships.

Experience You’ll Have:

• At least 2 years experience in a Customer Success, Account Management or Client Services role within a SaaS or commercial B2B environment.
• Experience managing large, strategic accounts (e.g. £150k+ ARR or high-complexity stakeholders).
• Proven progression in your career (e.g. promoted, owned more complex portfolios, led initiatives).
• Familiarity with long sales or renewal cycles, enterprise stakeholder dynamics, and post-sale value delivery.
• Exposure to a high-growth or startup/scale-up environment where ambiguity, experimentation, and ownership are part of the job.

Skills & Attitude You’ll Bring:

• Strategic thinking and commercial fluency — able to shape long-term account plans, tie research to business outcomes, and spot opportunities for growth.
• Clear planning and prioritisation — structured in managing portfolios, stakeholder engagement, and next steps.
• Confident communicator and collaborator — able to influence cross-functional teams and tailor your style for execs or researchers.
• Empathy + edge — you care about people, but are also comfortable using your expertise to deliver healthy challenge that helps clients get closer to their goals.
• Resilience and curiosity — comfortable navigating ambiguity while continuously learning and improving.

Perks and Benefits: Competitive Salary, an extra 15 days of paid annual leave (Askable Days), breakfast on us every day, opportunities for international travel, including an epic trip to Askable HQ in Australia, plus more.

If you’re excited but a little scared because you don’t think you have it all, we encourage you to apply even if your past experience doesn’t align perfectly with the requirements. We’re committed to building diverse teams.