At a Glance
- Tasks: Lead and coordinate exciting research projects, ensuring smooth delivery and client satisfaction.
- Company: Dynamic company located in Shoreditch, London, focused on innovative research solutions.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Fast-paced role with a focus on continuous improvement and collaboration.
- Why this job: Be the driving force behind impactful projects and enhance your project management skills.
- Qualifications: 4-5+ years in project management or client services with excellent communication skills.
The predicted salary is between 40000 - 50000 € per year.
Heads up! This role is based in person at our office on City Road in Shoreditch, London.
About the role
As a Project Delivery Manager (UK), you’re the engine that keeps complex research projects moving smoothly and the calm, helpful first point of contact when clients, researchers, or participants need support. You’ll take the baton from Sales and Customer Success, match the right researcher and participants to the brief, and guide the work from kick‑off to the final delivery. Along the way, you’ll be hands‑on with approvals, feasibility checks, live project monitoring, and frontline support for the projects that you own. It’s fast‑paced, people‑heavy, and full of moving parts. That’s where you thrive. You’ll coordinate timelines, align expectations and keep everyone on the same page – always with an eye on delivering an outstanding experience.
What you’ll do
- Project Delivery and Orchestration
- Own a portfolio of 20‑30 live projects at different stages, from brief to insights, making sure scope, milestones, and expectations are clear from day one.
- Plan and track work using monday.com (or similar), keeping boards up to date and aligned even when timelines shift.
- Lead through ambiguity – make smart trade‑offs, bring calm to chaos, and keep quality high when things change mid‑stream.
- Run smooth client touch points – kickoffs, check‑ins, and close‑outs that leave clients feeling informed, confident, and in good hands.
- Manage stakeholders – keep researchers, participants, Sales, and Fulfilment aligned, guiding conversations and mediating when needs compete.
- Manage quality and risk – build smart checkpoints into your plans, flag risks early, and elevate with crisp context when you need support.
- First‑in line for your projects – answer questions from clients, researchers, and participants related to projects and studies.
- Continuous Improvement
- Spot and document patterns – capture recurring issues, edge cases, and fixes so we can improve playbooks, FAQs, and internal guides.
- Improve how we deliver – suggest tweaks to workflows, templates, and communications that make the next project smoother for everyone.
- Share learnings with the team – surface insights about clients, participants, and processes so we can keep leveling up how we work.
Skills and experience you’ll bring
You’ve delivered projects before – whether through classic project management, fast‑paced client coordination, customer support, or managing multiple work streams at once. You understand how to keep things moving while managing stakeholders, timelines, and expectations with empathy and precision. You’ll bring:
- 4‑5+ years in a delivery, project management, client services, CX, or research ops role.
- Excellent communication skills – clear, empathetic, and calm under pressure, across email, live chat, and calls.
- Experience juggling many concurrent deliverables – you’re comfortable context‑switching and keeping multiple projects moving at once.
- Strong planning and prioritisation skills – you love a clear board, a tidy queue, and a good status update.
- Customer‑first mindset – you care deeply about client and participant experience and know how to “wow” without over‑promising.
- Tech‑savvy and process‑minded – confident using tools like Monday.com (or similar), CRMs, spreadsheets, Slack, and Google Workspace, and keen to improve how we use them.
Bonus points for
- Experience working with researchers, freelance teams, or global stakeholders across time zones.
- Familiarity with UX research workflows or participant recruitment platforms.
- Comfort experimenting with social media or niche channels to support recruitment.
- A healthy appreciation for a well‑named column in a project board.
Project Delivery Manager (UK) in London employer: Askable Pty
As a Project Delivery Manager based in our vibrant Shoreditch office, you'll thrive in a dynamic work culture that prioritises collaboration and innovation. We offer a supportive environment with ample opportunities for professional growth, ensuring you can enhance your skills while managing exciting projects that make a real impact. Join us to be part of a team that values your contributions and fosters a customer-first mindset, all while enjoying the unique energy of London.
StudySmarter Expert Advice🤫
We think this is how you could land Project Delivery Manager (UK) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Project Delivery Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your project management experience and how you've kept things running smoothly under pressure. Share specific examples that demonstrate your ability to juggle multiple projects.
✨Tip Number 3
Be proactive! If you see a job opening on our website, don’t just wait for the perfect moment. Apply right away and follow up with a friendly email expressing your enthusiasm. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for interviews by practising common questions related to project delivery and client management. Think about how you can convey your customer-first mindset and tech-savvy approach. Confidence is key, so get ready to impress!
We think you need these skills to ace Project Delivery Manager (UK) in London
Some tips for your application 🫡
Show Your Project Management Skills:Make sure to highlight your experience in managing multiple projects simultaneously. We want to see how you've kept things moving smoothly, even when the pressure's on. Use specific examples that demonstrate your ability to juggle timelines and stakeholder expectations.
Communicate Clearly and Confidently:Your communication skills are key! When writing your application, be clear and concise. We love a good story, so share how you've effectively communicated with clients and team members in the past. Remember, empathy goes a long way!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in our job description. Show us why you’re the perfect fit for the Project Delivery Manager role at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Askable Pty
✨Know Your Projects Inside Out
Before the interview, make sure you understand the types of projects the company handles. Familiarise yourself with their processes and tools like monday.com. This will help you speak confidently about how you can manage multiple projects and keep everything on track.
✨Showcase Your Communication Skills
As a Project Delivery Manager, communication is key. Prepare examples of how you've effectively communicated with clients and stakeholders in the past. Highlight your ability to remain calm under pressure and how you’ve ensured everyone stays informed and aligned.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in project management and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to lead through ambiguity and make smart trade-offs.
✨Emphasise Continuous Improvement Mindset
Talk about how you’ve identified patterns or recurring issues in past projects and what steps you took to improve processes. This shows that you’re not just about getting the job done but also about enhancing the overall experience for clients and participants.
