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- Tasks: Be the go-to person for clients, solving their queries and ensuring a smooth experience.
- Company: Exciting user research platform located in vibrant Shoreditch.
- Benefits: Competitive salary, extra paid leave, and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: 2-3 years in customer service or technical support with great communication skills.
- Other info: 100% on-site role in a lively area with plenty of opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
A user research platform in London seeks a dedicated Customer Support Specialist to be the first line of support for clients and researchers. You will manage inquiries and issues with efficiency and care, ensuring a seamless experience.
The ideal candidate has 2-3 years of experience in customer service or technical support and possesses strong communication skills. This role is based 100% on-site in Shoreditch and offers a competitive salary and additional benefits including extra paid leave.
In-Office Customer Support Specialist — Shoreditch in London employer: Askable Pty
Contact Detail:
Askable Pty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-Office Customer Support Specialist — Shoreditch in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about supporting clients, make sure you can articulate your thoughts clearly and confidently. Role-play common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events in Shoreditch. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace In-Office Customer Support Specialist — Shoreditch in London
Some tips for your application 🫡
Show Your Passion for Customer Support: When writing your application, let us know why you’re excited about helping customers. Share any experiences that highlight your dedication to providing top-notch support and how you’ve made a difference in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the In-Office Customer Support Specialist role. Highlight relevant experience, especially in customer service or technical support, and use keywords from the job description to catch our eye.
Be Clear and Concise: We appreciate straightforward communication! Keep your application clear and to the point. Avoid jargon and ensure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Askable Pty
✨Know the Company Inside Out
Before your interview, take some time to research the user research platform. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a client. This will demonstrate your ability to manage inquiries with efficiency and care.
✨Practice Your Communication Style
Since strong communication skills are key for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering common interview questions.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the company culture, team dynamics, or the tools they use for customer support. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into whether the company is the right fit for you.
