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For Companies At a Glance
- Tasks: Be the go-to person for clients, solving their queries and ensuring a smooth experience.
- Company: Exciting user research platform located in vibrant Shoreditch.
- Benefits: Competitive salary, extra paid leave, and a supportive work environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: 2-3 years in customer service or technical support with great communication skills.
- Other info: 100% on-site role in a lively area with plenty of opportunities to grow.
The predicted salary is between 30000 - 42000 £ per year.
A user research platform in London seeks a dedicated Customer Support Specialist to be the first line of support for clients and researchers. You will manage inquiries and issues with efficiency and care, ensuring a seamless experience.
The ideal candidate has 2-3 years of experience in customer service or technical support and possesses strong communication skills. This role is based 100% on-site in Shoreditch and offers a competitive salary and additional benefits including extra paid leave.
In-Office Customer Support Specialist — Shoreditch employer: Askable Pty
Contact Detail:
Askable Pty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land In-Office Customer Support Specialist — Shoreditch
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about supporting clients, make sure you can articulate your thoughts clearly and confidently. Role-play common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events in Shoreditch. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace In-Office Customer Support Specialist — Shoreditch
Some tips for your application 🫡
Show Your Passion for Customer Support: When writing your application, let us know why you’re passionate about customer support. Share any experiences that highlight your dedication to helping others and how you’ve gone the extra mile to ensure a great experience for clients.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your 2-3 years of experience in customer service or technical support, and showcase your strong communication skills. We want to see how your background aligns with what we’re looking for!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and keep your sentences concise. This will help us quickly understand your qualifications and enthusiasm for the role without getting lost in jargon.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly, and it shows you’re keen on joining our team at StudySmarter. Don’t miss out on this opportunity!
How to prepare for a job interview at Askable Pty
✨Know the Company Inside Out
Before your interview, take some time to research the user research platform. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous experience that highlight your customer service skills. Think of situations where you resolved issues efficiently or went above and beyond for a client. This will demonstrate your capability to manage inquiries with care.
✨Practice Your Communication Style
Since strong communication skills are key for this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering common interview questions.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the company culture, team dynamics, or the tools they use for customer support. This shows that you’re not just interested in the job, but also in how you can fit into their team.
