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- Tasks: Be the friendly first point of contact for clients and resolve their queries with care.
- Company: Join Askable, a leading user research platform loved by top brands.
- Benefits: Enjoy competitive salary, extra paid leave, and daily breakfast on us!
- Why this job: Make a real impact by enhancing customer experiences in a supportive community.
- Qualifications: 2-3 years in customer service or technical support, strong communication skills.
- Other info: Dynamic team culture focused on growth and continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
This role is based 100% in-person from our office in Shoreditch, London.
About Askable
Hey, we’re Askable - the world’s most loved user research platform. Askable began in 2017 as an idea born out of frustration with outdated research processes. We set out to build a new way—one that makes quality research accessible to everyone, from Fortune 500s to startups hungry for insights.
Our culture drives everything we do. We believe work should be fulfilling, exciting, and meaningful. Here, you’re not just part of a team; you’re part of a community that cares about what they’re building and how they’re building it.
About the role
You’re the friendly first point of contact for clients, researchers, and participants when they need support. This role plays a key part in how Askable delivers a consistent, high-quality experience, building trust and helping us scale support without losing the human touch.
- Support with speed and care: Be the first line of support for incoming questions, issues, and requests.
- Own issues end-to-end: Coordinate with Product, Engineering, Billing, or Participant Recruitment when needed.
- Troubleshoot platform issues thoroughly: Recreate and isolate faults with care.
- Triage and manage service levels: Tag tickets correctly, prioritise based on urgency and impact.
- Close the loop with great documentation: Log outcomes in Intercom with strong notes and relevant tags.
- Maintain and improve our external knowledge base (FAQ): Write help articles that sound like Askable.
- Contribute to continuous improvement: Propose updates to documentation, checklists, workflows, or tooling.
Skills and experience you’ll bring
- 2-3 years of demonstrated experience in customer service, technical support, or a help desk environment.
- Strong written and verbal skills, able to translate technical detail into plain English.
- Able to diagnose common web app issues and capture developer-ready evidence.
- Reliable with prioritisation, queue management, and staying on top of SLAs.
- Familiar with ticketing and knowledge base tools like Intercom, Zendesk, or Freshdesk.
The mindset you’ll need
- You take ownership: You follow through and feel accountable for the customer experience.
- You’re calm, clear, and human: You handle pressure without getting snappy or robotic.
- You’re curious and practical: You investigate, test, and learn quickly.
- You think in systems: You look for ways to prevent future tickets and improve content.
- You enjoy teamwork: You collaborate well across teams.
Perks and benefits
- Competitive Salary
- An extra 15 days of paid annual leave (Askable Days)
- Breakfast on us, every day!
If you’re excited but a little scared because you don’t think you have it all, we encourage you to apply even if your past experience doesn’t align perfectly with the requirements.
Customer Support Representative (UK) employer: Askable Pty
Contact Detail:
Askable Pty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative (UK)
✨Tip Number 1
Get to know the company culture before your interview. Check out Askable's website and social media to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Customer Support Representative, you'll need to be clear and friendly. Try role-playing common customer scenarios with a friend to get comfortable with responding to queries and troubleshooting issues.
✨Tip Number 3
Be ready to showcase your problem-solving skills during the interview. Think of examples from your past experience where you turned a tricky situation into a positive outcome. This will demonstrate your ownership mindset and ability to handle pressure.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and keen to join the Askable team!
We think you need these skills to ace Customer Support Representative (UK)
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and our company culture.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Use examples that demonstrate your customer support experience and problem-solving abilities.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by keeping it well-structured and to the point. Avoid jargon and focus on communicating your ideas in plain English.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will go straight to us, and we can review it promptly!
How to prepare for a job interview at Askable Pty
✨Know the Company Inside Out
Before your interview, take some time to research Askable. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their community.
✨Showcase Your Customer Support Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved issues, managed difficult situations, or improved processes. Be ready to discuss how you can bring that same level of care and efficiency to Askable.
✨Practice Clear Communication
As a Customer Support Representative, clear communication is key. Practice explaining technical concepts in simple terms. You might even want to role-play common customer scenarios with a friend to get comfortable with your responses.
✨Demonstrate Your Problem-Solving Mindset
Think of specific instances where you identified a problem and took the initiative to solve it. Be prepared to discuss how you approach troubleshooting and your methods for ensuring customer satisfaction, as this aligns perfectly with Askable's focus on delivering a high-quality experience.
