Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support to global clients, solving queries and enhancing user experience.
- Company: Join Askable, a leading user research platform trusted by major brands like BBC and Mastercard.
- Benefits: Enjoy competitive salary, uncapped commission, 28 days holiday, and unique Askable Days off.
- Why this job: Be part of a vibrant culture that values teamwork, growth, and meaningful work.
- Qualifications: 2 years in customer support, ideally in SaaS, with strong communication and problem-solving skills.
- Other info: Opportunity for international travel and a commitment to diversity in hiring.
The predicted salary is between 30000 - 42000 £ per year.
Heads up!This role is based 100% in-person from our office in Shoreditch, London.About AskableHey, we\’re Askable – the world\’s most loved user research platform. Loved by whom you ask? Deliveroo, Tesco, Pizza Hut, BBC, Mastercard and hundreds more. Not bad right?
Askable began in 2017 as an idea scribbled on a sticky note, born out of frustration with the clunky, outdated research processes we\’d experienced firsthand. So, we set out to build a new way—one that makes quality research accessible to everyone, from Fortune 500s to startups hungry for insights.
By providing seamless access to high-quality participants and Certified Askable Researchers, we enable teams to scale research on demand, deliver insights faster, and, ultimately, build things that matter.
Now with offices in Brisbane, London, and Chicago, we\’re growing the team to bring Askable\’s research power to researchers everywhere, so they can make smarter, user-driven decisions.
Our cultureOur culture drives everything we do. We live it, breathe it, and work every day to make Askable a place where people can thrive.
We believe work should be fulfilling, exciting, and meaningful.
Here, you\’re not just part of a team. You\’re part of a community that cares about what they\’re building and how they\’re building it.
In fact, we take culture so seriously that we wrote a book on it. Our Culture Book guides what we stand for, how we work, and the values that unite us—because nothing beats winning with a team you genuinely love working with.
About the roleYou\’re the friendly first point of contact for clients, researchers, and participants when they need support from quick questions to trickier problems. You respond clearly, follow through reliably, and spot opportunities to make things easier before they become issues.
This role plays a key part in how Askable delivers a consistent, high quality experience building trust, reducing friction, and helping us scale support without losing the human touch. Whether it\’s updating help content, resolving queries, or keeping the queue running smoothly, you help ensure the Askable experience delivers not just functionality, but confidence.
What you\’ll doSupport with speed and care: Be the first line of support for incoming questions, issues, and requests. You\’ll keep a close eye on the queue, respond with a personalised first reply within SLA, and make customers feel immediately supported and in safe hands.
Own issues end-to-end: Coordinate with Product, Engineering, Billing, or Participant Recruitment when needed, while remaining the customer\’s single point of contact. You\’ll take responsibility for progress, communication, and closure — not just forwarding the ticket and hoping for the best.
Troubleshoot platform issues thoroughly: Recreate and isolate faults with care by following the customer\’s steps, testing edge cases, and capturing developer‐ready evidence (annotated screenshots, screen recordings, and clear reproduction steps). Your goal is to make issues easy to diagnose and fast to fix.
Triage and manage service levels: Tag tickets correctly, prioritise based on urgency and impact, and monitor approaching SLA deadlines so you can intervene early. You\’ll escal …
Close the loop with great documentation: Log outcomes in Intercom with strong notes, relevant tags, root cause details, and final resolution. These records power pattern spotting, prevention work, and better knowledge base content.
Maintain and improve our external knowledge base (FAQ): Write help articles that sound like Askable — clear, human, and direct. You\’ll keep content organised around real customer journeys, update screenshots/GIFs as the product changes, and review search terms and feedback weekly to plug gaps and remove duplication.
Contribute to continuous improvement: When you spot a smoother step, you\’ll propose updates to documentation, checklists, workflows, or tooling — and help roll them out across the team.
Skills and experience you\’ll bringTo hit the ground running, you\’ll have 2-3 years of demonstrated experience in customer service, technical support, or a help desk environment, and you\’ll be comfortable working in a structured ticketing workflow.
You\’ll also be able to show that you are:
strong written and verbal skills, able to translate technical detail into plain English
able to diagnose common web app issues (browser behaviour, cache, permissions, access) and capture developer‐ready evidence (steps, context, screenshots/recordings)
reliable with prioritisation, queue management, and staying on top of SLAs in a fast‐paced environment
familiar with ticketing and knowledge base tools like Intercom, Zendesk, or Freshdesk, and comfortable documenting outcomes clearly
The mindset you\’ll needYou take ownership: You don\’t just respond – you follow through. You feel accountable for the customer experience and you close the loop properly.
You\’re calm, clear, and human: You can handle pressure without getting snappy or robotic. Even when the queue is busy, customers feel respected, heard, and guided.
You\’re curious and practical: You like understanding how things actually work, and you don\’t panic when you hit something unfamiliar – you investigate, test, and learn quickly.
You think in systems: You care about patterns, not just one‐off fixes. You look for ways to prevent future tickets, improve content, and make support smoother for everyone.
You enjoy teamwork: You collaborate well across teams, escalat…
Perks and benefitsYour excitement about the role itself is what matters most to us. Perks are just the icing on the cake – but let us share a few to whet your appetite.
Competitive Salary
An extra 15 days of paid annual leave (We call them Askable Days and we all take them on the same day so no one can bother you on that day)
Breakfast on us, every day!
Plus more—we\’ll be happy to chat about all our other perks during the interview process!
Before you go…
If you\’re reading this and are excited but a little scared because you don\’t think you have it all, research shows that some people (particularly women and those in minority groups) are less likely to apply to a job unless they meet every single criteria.
At Askable, we\’re committed to building diverse teams so we\’d encourage you to apply even if your past experience doesn\’t align perfectly with the requirements.
#J-18808-Ljbffr
Customer Support Representative (UK) employer: Askable Pty
Contact Detail:
Askable Pty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative (UK)
✨Tip Number 1
Familiarise yourself with Askable's culture and values. Since they take their culture seriously, understanding their community-driven approach will help you align your responses during the interview and demonstrate that you're a good fit for their team.
✨Tip Number 2
Brush up on your technical skills related to customer support tools like Intercom or Zendesk. Being able to discuss your hands-on experience with these platforms will show that you can hit the ground running in this role.
✨Tip Number 3
Prepare examples of how you've successfully met or exceeded SLA and CSAT targets in previous roles. This will help you illustrate your ability to deliver exceptional customer support, which is crucial for this position.
✨Tip Number 4
Think about how you can contribute to building Askable's knowledge base. Be ready to share ideas on creating clear, human-centred FAQ articles, as this is a key responsibility in the role and shows your proactive mindset.
We think you need these skills to ace Customer Support Representative (UK)
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Askable's culture. Read their Culture Book if available, and reflect on how your values align with theirs. This will help you tailor your application to show that you're a good fit.
Highlight Relevant Experience: Make sure to emphasise your experience in customer support or success roles, especially if you've worked in a SaaS environment. Use specific examples to demonstrate how you've met or exceeded SLA/CSAT targets in the past.
Showcase Communication Skills: Since clear communication is key for this role, include examples of how you've effectively communicated with customers in previous positions. Highlight any experience you have in writing FAQs or knowledge base articles.
Express Your Growth Mindset: In your application, convey your enthusiasm for continuous learning and improvement. Mention any stretch goals you've set for yourself in the past and how you've achieved them, as this aligns with the mindset Askable is looking for.
How to prepare for a job interview at Askable Pty
✨Know the Company Culture
Before your interview, take some time to read up on Askable's culture. Understanding their values and how they operate will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Your Customer Support Skills
Be prepared to share specific examples from your past experience that showcase your ability to handle customer queries effectively. Highlight any instances where you exceeded customer expectations or resolved complex issues.
✨Familiarise Yourself with Tools
Since the role requires familiarity with ticketing and knowledge base tools like Intercom or Zendesk, make sure you can discuss your experience with these platforms. If you haven't used them, consider doing a bit of research to understand their functionalities.
✨Show Your Growth Mindset
Askable values continuous learning and improvement. Be ready to discuss how you've embraced challenges in the past, what you've learned from them, and how you plan to grow in this role.
