At a Glance
- Tasks: Lead strategic account management and drive client relationships in the property technology sector.
- Company: Join ASK4, a leading provider of smart building connectivity and technology.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and collaboration across teams.
- Why this job: Make a real impact by enhancing client experiences and driving business success.
- Qualifications: Experience in strategic account management and strong relationship-building skills.
The predicted salary is between 60000 - 80000 € per year.
Parcel SafePlace is ASK4's dedicated parcel management solution connecting residential buildings with courier networks to deliver a genuinely seamless experience for operators and residents alike. It sits within ASK4, one of the UK's leading providers of smart building connectivity and technology for the living sector, operating across purpose-built student accommodation (PBSA), build-to-rent (BTR), and private rented sector (PRS) markets.
We are looking for a Strategic Account Director to join the Parcel SafePlace team on an 11 month fixed-term contract covering a period of maternity leave from June 2026.
The Role
This is a senior portfolio role, sitting above day-to-day account management to provide strategic oversight across some of our most important client relationships primarily across PBSA, BTR and PRS. The focus is proactive and end-to-end. You will own key accounts from relationship health to commercial performance, identifying risks before they surface, driving renewals, and coordinating the right internal response when clients need it most. You will also hold strategic responsibility for courier partner relationships central to the Parcel SafePlace proposition. You will work closely with account managers, operational teams, and senior leadership acting as the senior escalation point for complex situations, and consistently as the voice of the client within the business. This role suits someone who takes ownership, works independently, and gets things done.
Key Responsibilities
- Own key accounts end-to-end developing and executing strategic account plans that align ASK4's capabilities with clients' evolving needs.
- Monitor account health across the portfolio using support ticket data, KPI trends, and relationship signals to identify risks and opportunities early.
- Lead high-level service review meetings and governance sessions, setting agendas and coordinating the right internal stakeholders.
- Drive contract renewals, amendments and negotiations, securing long-term value for both client and business.
- Identify and deliver revenue growth through account penetration, cross-sell and up-sell activity.
- Build and maintain strategic relationships with courier partners in support of the Parcel SafePlace proposition.
- Collaborate with internal teams to develop pricing models, proposals and value propositions for key accounts.
- Produce high-quality client-facing presentations, service report decks and strategic reporting for executive leadership.
- Lead resolution strategies for high-level escalations, coordinating internal response and restoring client confidence.
- Maintain accurate account data, including variations in bed numbers and contract terms.
- Drive continuous improvement through structured frameworks, working with Operational Excellence to strengthen client experience and internal accountability.
- Act as the voice of the client internally, ensuring feedback shapes product and service development.
About You
- Proven experience in senior or strategic account management within PBSA, BTR, PRS, or a related property technology or managed services environment.
- Commercially sharp, confident managing renewals, identifying upsell opportunities, and driving long-term account value.
- Comfortable owning accounts end-to-end, working independently and taking ownership of outcomes.
- Confident working with data to monitor performance, identify trends and inform decisions.
- Skilled at building and maintaining strong relationships with senior stakeholders, including at C-suite level.
- Experienced in producing and presenting high-quality client-facing materials.
- An effective collaborator able to work across cross-functional teams and influence without direct authority.
- Experience within the multi-family residential industry, courier networks or last-mile logistics in a residential setting.
- Familiarity with the ASK4 or Parcel SafePlace product portfolio.
- Multi-industry or international account management or operations experience.
About ASK4
Our team delivers connectivity and technology solutions to hundreds of thousands of users in multi-tenant buildings in three sectors, in multiple languages across twelve countries. The service we deliver empowers people to live life and work productively, and we strive to create an environment that allows our team to do the same.
Strategic Account Director employer: ASK4
ASK4 is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration within the thriving property technology sector. As a Strategic Account Director, you will benefit from a supportive environment that fosters professional growth, with opportunities to engage with senior stakeholders and drive impactful client relationships. Located in the heart of the UK's smart building connectivity landscape, ASK4 provides a unique chance to contribute to meaningful projects while enjoying a flexible and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Director
✨Tip Number 1
Network like a pro! Get out there and connect with people in the PBSA, BTR, and PRS sectors. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Strategic Account Director role.
✨Tip Number 2
Show off your expertise! Prepare to discuss your experience in strategic account management and how you've driven value for clients in the past. Be ready with examples of how you've identified risks and seized opportunities. This will help you stand out during interviews and conversations.
✨Tip Number 3
Practice makes perfect! Get comfortable presenting high-quality client-facing materials. Whether it’s a service report or a strategic proposal, rehearse your delivery. This will not only boost your confidence but also showcase your ability to communicate effectively with senior stakeholders.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're genuinely interested in joining the Parcel SafePlace team. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Strategic Account Director
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Strategic Account Director role. Highlight your experience in PBSA, BTR, or PRS, and show how your skills align with our needs at Parcel SafePlace.
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you've driven account growth or improved client relationships. We love seeing quantifiable results that demonstrate your impact!
Be Authentic:Let your personality shine through in your application. We’re looking for someone who takes ownership and works independently, so don’t be afraid to show us what makes you unique and how you get things done.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Parcel SafePlace!
How to prepare for a job interview at ASK4
✨Know Your Accounts Inside Out
Before the interview, dive deep into the key accounts you'll be managing. Understand their history, current challenges, and how ASK4's Parcel SafePlace can enhance their experience. This will show your proactive approach and strategic thinking.
✨Showcase Your Relationship Skills
Prepare examples of how you've built and maintained strong relationships with senior stakeholders in previous roles. Highlight your ability to influence without authority and how you’ve navigated complex situations to restore client confidence.
✨Be Data-Savvy
Brush up on your data analysis skills. Be ready to discuss how you've used data to monitor account health, identify trends, and inform decisions. This is crucial for demonstrating your commercial acumen and ability to drive long-term account value.
✨Prepare High-Quality Presentations
Since producing client-facing materials is part of the role, practice creating concise and impactful presentations. Bring examples of your work to the interview, showcasing your ability to communicate complex information clearly and effectively.
