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- Tasks: Provide second line support and manage complex infrastructure tickets.
- Company: ASK4, a leading connectivity provider in Sheffield.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Why this job: Join a dynamic team and make a real impact on network performance.
- Qualifications: Experience in second line support and strong technical skills.
- Other info: Collaborative environment with a focus on innovation and accountability.
The predicted salary is between 30000 - 40000 £ per year.
Experienced in second line support and ready for a new challenge? ASK4 is hiring a Second Line Support Engineer to join our talented team in Sheffield. We provide industry-leading connectivity to students, residents, and businesses and we need a technically confident, customer-focused engineer to help keep our network at its best.
You will take ownership of complex infrastructure tickets, lead on incident management, implement network changes, and collaborate with engineers across the business. It's a hands-on role with real variety and real impact.
What You’ll Be Doing:
- 2nd line support for switches, routers, and wireless access points
- Infrastructure monitoring and power checks
- Incident management and technical escalation handling
- Implementing core infrastructure changes
- Capacity management and weekly reporting
- Collaborating with delivery engineers on site installations
What We’re Looking For:
- Proven second line technical support experience
- Strong grasp of TCP/IP, LAN/WAN, and wireless technologies
- Confident troubleshooter with strong communication skills
- Collaborative, accountable, and driven to deliver great service
Second Line Support Engineer in Sheffield employer: ASK4
Contact Detail:
ASK4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Support Engineer in Sheffield
✨Tip Number 1
Network, network, network! Reach out to your connections in the tech world, especially those who work in second line support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for those tricky technical questions! Brush up on your knowledge of TCP/IP, LAN/WAN, and wireless technologies. We want you to feel confident when discussing your troubleshooting skills during interviews.
✨Tip Number 3
Show off your problem-solving skills! When you get the chance, share specific examples of how you've tackled complex infrastructure issues in the past. This will demonstrate your hands-on experience and ability to take ownership.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at ASK4.
We think you need these skills to ace Second Line Support Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your second line support experience and technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise in TCP/IP, LAN/WAN, and wireless technologies.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team at ASK4. Share specific examples of how you've tackled complex infrastructure tickets or led incident management in the past.
Show Off Your Communication Skills: As a Second Line Support Engineer, strong communication is key. In your application, demonstrate how you’ve effectively collaborated with others and resolved issues. We love seeing candidates who can articulate their thoughts clearly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at ASK4
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of TCP/IP, LAN/WAN, and wireless technologies. Be ready to discuss specific scenarios where you've successfully troubleshot issues or implemented changes in a second line support role.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of complex infrastructure tickets you've handled. Highlight your incident management experience and how you escalated technical issues effectively. This will demonstrate your ability to take ownership and lead in challenging situations.
✨Communicate Clearly and Confidently
Since strong communication skills are key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would approach a specific problem, so clarity is crucial. Remember, it’s not just about what you know, but how you convey it!
✨Collaborate and Connect
Emphasise your collaborative spirit during the interview. Discuss how you've worked with delivery engineers or other teams in the past. Showing that you can work well with others will highlight your accountability and drive to deliver great service.