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For Companies At a Glance
- Tasks: Provide second line support for network infrastructure and manage incidents effectively.
- Company: Join ASK4, a leading connectivity provider in Sheffield.
- Benefits: Competitive salary, hands-on experience, and opportunities for growth.
- Why this job: Make a real impact on network performance and customer satisfaction.
- Qualifications: Experience in second line support and strong technical troubleshooting skills.
- Other info: Dynamic team environment with a focus on collaboration and accountability.
The predicted salary is between 30000 - 40000 £ per year.
Experienced in second line support and ready for a new challenge? ASK4 is hiring a Second Line Support Engineer to join our talented team in Sheffield. We provide industry-leading connectivity to students, residents, and businesses and we need a technically confident, customer-focused engineer to help keep our network at its best.
The Role
- 2nd line support for switches, routers, and wireless access points
- Infrastructure monitoring and power checks
- Incident management and technical escalation handling
- Implementing core infrastructure changes
- Capacity management and weekly reporting
- Collaborating with delivery engineers on site installations
What We’re Looking For
- Proven second line technical support experience
- Strong grasp of TCP/IP, LAN/WAN, and wireless technologies
- Confident troubleshooter with strong communication skills
- Collaborative, accountable, and driven to deliver great service
Second Line Network Support Engineer – Incident & Infra in Sheffield employer: ASK4
Contact Detail:
ASK4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Second Line Network Support Engineer – Incident & Infra in Sheffield
✨Tip Number 1
Network your way to success! Reach out to current employees at ASK4 on LinkedIn or other platforms. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills! Prepare a mini portfolio or case studies of past incidents you've managed. This will help you demonstrate your second line support experience and technical prowess during interviews.
✨Tip Number 3
Practice makes perfect! Brush up on your TCP/IP, LAN/WAN, and wireless tech knowledge. Consider mock interviews with friends or use online resources to get comfortable discussing these topics.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the ASK4 team.
We think you need these skills to ace Second Line Network Support Engineer – Incident & Infra in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your second line support experience and technical skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your expertise in TCP/IP, LAN/WAN, and wireless technologies.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. We love seeing candidates who are passionate about connectivity and customer service.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled complex infrastructure issues in the past. We’re looking for confident troubleshooters, so share those success stories that demonstrate your ability to manage incidents effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our talented team!
How to prepare for a job interview at ASK4
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of TCP/IP, LAN/WAN, and wireless technologies. Be ready to discuss specific scenarios where you've troubleshot issues or implemented changes, as this will show your technical confidence.
✨Showcase Your Incident Management Skills
Prepare examples of how you've handled complex infrastructure tickets in the past. Highlight your approach to incident management and how you escalated issues when necessary. This will demonstrate your ability to take ownership and lead in challenging situations.
✨Communicate Clearly and Confidently
Since strong communication skills are key for this role, practice explaining technical concepts in simple terms. Think about how you would describe a network issue to someone without a technical background, as this will showcase your customer-focused mindset.
✨Collaborate and Connect
Be ready to discuss how you've worked with other engineers or teams in previous roles. Share examples of successful collaborations, especially those that led to improved service delivery or problem resolution. This will highlight your teamwork skills and accountability.