ASK4 is recruiting an IT Solutions Team Leader to manage our combined first and second-line IT support team in Sheffield. The role covers service desk operations, escalation, SLA management and direct line management of support colleagues.
You will be the main escalation point for complex issues, responsible for team performance and development, and will identify and implement process improvements within the Customer Care management team.
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IT Team Lead — Service Desk & Escalations Lead (Hybrid) in Sheffield employer: ASK4
ASK4 is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those looking to make a significant impact in the tech industry. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to lead critical projects in a dynamic environment. Located in a vibrant area, ASK4 offers unique advantages such as flexible working arrangements and a supportive team atmosphere, making it an ideal place for talented individuals to thrive.
