ASK4 in Sheffield is seeking an IT Solutions Team Leader to own the combined first and second-line support team. You will shape how clients experience our service and ensure the team has what it needs to deliver it well.
You will manage ticket queues, handle escalations, keep SLAs on track, coach colleagues, run performance conversations, and drive process improvements. You will work with Customer Care leadership to influence how the team grows.
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IT Solutions Team Lead - Service Desk & Escalations in Sheffield employer: ASK4
ASK4 is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those looking to make a significant impact in the tech industry. With a strong emphasis on employee growth, you will have access to continuous learning opportunities and the chance to lead critical projects in a dynamic environment. Located in a vibrant area, ASK4 offers unique advantages such as flexible working arrangements and a supportive team atmosphere, making it an ideal place for talented individuals to thrive.
