First Line Support Engineer in Sheffield

Are you looking to kick‑start your career in tech with hands‑on experience and solid training?
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.
Love helping people solve tech issues and delivering top‑notch customer service?
Ready to work alongside a talented team and grow your skills?
ASK4 is growing, expanding our services, and reaching new territories, and we are looking for motivated and dedicated individuals to help us reach our ambitious goals.
As a First Line Support Engineer, you’ll receive thorough technical training to join our Internet support team providing industry‑leading support to both existing and new Parcel SafePlace customers, as well as providing support for other functions across the group. You will get to support our diverse customer base from students to businesses you’ll help troubleshoot and resolve connectivity issues across regions, playing a key role in ensuring a smooth experience for every customer.

What You’ll Be Doing

• Full technical training provided!
• You will be the first line of support for our customers. The day‑to‑day role will be monitoring our phone lines, emails, and our chat box.
• Diagnose and resolve technical issues with confidence, helping our customers navigate their accounts and services.
• Help customers sign up and log in to our internet services.
• Logging calls/emails or live chats into the system and escalating to the second line when necessary.
• First Line diagnosis and resolution of technical faults.
• You will be the contact point for customer account administration.
• Work alongside a talented team of engineers, gaining insights and expertise to advance your career.

Our Ideal Candidate Will

• Have experience providing outstanding customer service and a commitment to resolving customer issues quickly and effectively.
• Any experience on a service desk and using a ticketing system is beneficial.
• Networking and operating system experience is a bonus.
• Excellent written and verbal communication skills.
• A passion to learn new technical knowledge and skills.
• Proactive approach to identifying problems and finding solutions.
• We work with clients and customers around the globe, so any additional languages are beneficial!
• Spanish language or other languages are desirable!

At ASK4 we are proud to be an equal opportunities employer. We value an inclusive culture and do not discriminate. Our hiring outcomes and commitments are based upon your talent and experience.