Join to apply for the Second Line IT Engineer role at ASK4.
Job Overview
This is a permanent hybrid role based out of our Head Office in Sheffield, working 40 hours a week, Monday to Friday, with shifts from 8:00 to 17:00 or 12:00 to 21:00 on a rota basis. You will support our IT Solutions clients by providing Second Line support, handling escalations, and supporting client infrastructures, especially in Microsoft networking and cloud technologies.
Responsibilities
- Support server software installations, updates, and resolve technical issues.
- Attend client sites for onsite support and urgent fixes.
- Manage escalations and ensure accurate documentation.
- Assist with client information requests, audits, and ISO certifications.
- Develop and maintain client relationships.
- Participate in development projects independently and with the team.
Candidate Requirements
- UK Driving Licence and access to a vehicle.
- Experience in technical support and resolving service desk issues.
- Excellent customer service skills.
- Willingness to learn and seek advice from specialists.
- Strong knowledge of Microsoft Windows Server, Active Directory, Microsoft 365, and MikroTik Routers.
- Basic understanding of switches (HP, MikroTik, Zyxel) and Wireless APs (MikroTik, Unifi).
- Flexibility to work occasional weekends on call.
Additional Information
For questions, contact careers@ask4.com. ASK4 promotes an inclusive, equal opportunities workplace, valuing talent and experience.
#J-18808-LjbffrSecond Line IT Engineer in Sheffield employer: ASK4
ASK4 is an exceptional employer that fosters a collaborative and innovative work culture in the heart of Sheffield. With a strong emphasis on employee growth, we offer continuous professional development opportunities and a supportive environment where your contributions directly impact connected living solutions. Join us to be part of a dynamic team that values quality, efficiency, and meaningful work.
