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- Tasks: Provide top-notch tech support and troubleshoot issues for diverse customers.
- Company: Join ASK4, a growing tech company with a focus on customer service.
- Benefits: Receive full training, competitive pay, and opportunities for career growth.
- Why this job: Kick-start your tech career while helping people solve their tech problems.
- Qualifications: Customer service experience and a passion for learning new tech skills.
- Other info: Inclusive culture with global clients; additional languages are a plus!
The predicted salary is between 30000 - 42000 £ per year.
Are you looking to kick-start your career in tech with hands-on experience and solid training? Love helping people solve tech issues and delivering top-notch customer service? Ready to work alongside a talented team and grow your skills? ASK4 is growing, expanding our services, and reaching new territories, and we are looking for motivated and dedicated individuals to help us reach our ambitious goals.
As a First Line Support Engineer, you'll receive thorough technical training to join our Internet support team providing industry-leading support to both existing and new Parcel SafePlace customers, as well as providing support for other functions across the group. You will get to support our diverse customer base from students to businesses; you'll help troubleshoot and resolve connectivity issues across regions, playing a key role in ensuring a smooth experience for every customer.
Responsibilities:- Full technical training provided!
- You will be the first line of support for our customers.
- The day-to-day role will be monitoring our phone lines, emails, and our chat box.
- Diagnose and resolve technical issues with confidence, helping our customers navigate their accounts and services.
- Help customers sign up and log in to our internet services.
- Logging calls/emails or live chats into the system and escalating to the second line when necessary.
- First Line diagnosis and resolution of technical faults.
- You will be the contact point for customer account administration.
- Work alongside a talented team of engineers, gaining insights and expertise to advance your career.
- Have experience providing outstanding customer service and a commitment to resolving customer issues quickly and effectively.
- Any experience on a service desk and using a ticketing system is beneficial.
- Networking and operating system experience is a bonus.
- Excellent written and verbal communication skills.
- A passion to learn new technical knowledge and skills.
- Proactive approach to identifying problems and finding solutions.
- We work with clients and customers around the globe, so any additional languages are beneficial!
- Spanish language or other languages are desirable!
At ASK4 we are proud to be an equal opportunities employer. We value an inclusive culture and do not discriminate. Our hiring outcomes and commitments are based upon your talent and experience.
First Line Support Engineer employer: ASK4
Contact Detail:
ASK4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with current employees at ASK4. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and technical support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your passion for tech! During interviews, share any personal projects or experiences that highlight your problem-solving skills and eagerness to learn. It’s all about demonstrating your commitment!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at ASK4.
We think you need these skills to ace First Line Support Engineer
Some tips for your application 🫡
Show Your Passion for Tech: When writing your application, let us see your enthusiasm for technology and helping others. Share any relevant experiences or projects that highlight your interest in tech support and customer service.
Tailor Your Application: Make sure to customise your application to fit the First Line Support Engineer role. Highlight your customer service experience and any technical skills you have, especially if you've worked with ticketing systems or networking before.
Be Clear and Concise: We love a well-structured application! Keep your writing clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ASK4
✨Know Your Tech Basics
Brush up on your networking and operating system knowledge before the interview. Being able to discuss basic troubleshooting steps or common connectivity issues will show that you're proactive and ready to dive into the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about specific situations where you resolved issues quickly and effectively, as this is crucial for a First Line Support Engineer.
✨Practice Communication
Since excellent written and verbal communication skills are key, practice explaining technical concepts in simple terms. You might be asked to demonstrate this during the interview, so being clear and concise will set you apart.
✨Be Ready to Learn
Express your passion for learning new technical skills. The role involves ongoing training, so showing enthusiasm for personal development and a willingness to tackle new challenges will resonate well with the interviewers.
