Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and technical support to users.
- Company: A growing tech company in South Yorkshire with a vibrant culture.
- Benefits: Training provided, competitive salary, and opportunities for career advancement.
- Why this job: Kickstart your IT career while helping others solve their tech issues.
- Qualifications: Strong customer service skills and a proactive problem-solving attitude.
- Other info: Language skills are a plus; join a dynamic team and grow your expertise.
The predicted salary is between 24000 - 36000 £ per year.
A growing tech company in South Yorkshire is seeking a First Line Support Engineer to provide exceptional customer service and technical support. The role includes monitoring communication channels, diagnosing connectivity issues, and assisting customers with account administration.
Candidates should have a strong customer service background, excellent communication skills, and a proactive approach to problem-solving. Spanish or other language skills, along with some technical knowledge, are highly desirable. Training will be provided to ensure success in this role.
Entry-Level First-Line IT Support Engineer - Training employer: ASK4
Contact Detail:
ASK4 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry-Level First-Line IT Support Engineer - Training
✨Tip Number 1
Get to know the company! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can explain technical issues in a simple way. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local tech meetups. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly gives you a better chance of standing out. Plus, it shows you're keen on joining our team!
We think you need these skills to ace Entry-Level First-Line IT Support Engineer - Training
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We want to see how you’ve gone above and beyond to help customers, as this role is all about providing exceptional support.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your skills and experiences that relate to the job.
Demonstrate Your Problem-Solving Skills: We love a proactive approach! Share examples of how you've tackled issues in the past, especially if they involved tech or customer queries. This will show us you’re ready for the challenges of the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ASK4
✨Know Your Tech Basics
Brush up on your technical knowledge related to IT support. Familiarise yourself with common connectivity issues and account administration tasks. This will help you answer questions confidently and show that you're proactive about problem-solving.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you handled difficult situations and resolved issues, as this role heavily relies on strong communication and customer interaction.
✨Practice Your Communication
Since excellent communication skills are key for this position, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would assist a customer over the phone or via chat, so clarity is crucial.
✨Emphasise Language Skills
If you speak Spanish or any other languages, make sure to mention this during the interview. Being multilingual can set you apart from other candidates and shows your ability to connect with a diverse customer base.
