Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support to customers and troubleshoot technical issues.
- Company: Join a dynamic team at Parcel SafePlace, known for its excellent customer service.
- Benefits: Receive full training, competitive pay, and opportunities for career advancement.
- Why this job: Be the first point of contact for customers and make a real difference in their experience.
- Qualifications: Customer service experience and a passion for tech are essential.
- Other info: Work in a supportive environment with global clients and potential language perks.
The predicted salary is between 30000 - 42000 £ per year.
As a First Line Support Engineer, you will receive thorough technical training to join our Internet support team providing industry-leading support to both existing and new Parcel SafePlace customers, as well as providing support for other functions across the group. You will help troubleshoot and resolve connectivity issues across regions, playing a key role in ensuring a smooth experience for every customer.
What you will be doing:
- Full technical training provided!
- You will be the first line of support for our customers. The day-to-day role will be monitoring our phone lines, emails, and our chat box.
- Diagnose and resolve technical issues with confidence, helping our customers navigate their accounts and services.
- Help customers sign up and log in to our internet services.
- Logging calls/emails or live chats into the system and escalating to the second line when necessary.
- First Line diagnosis and resolution of technical faults.
- You will be the contact point for customer account administration.
- Work alongside a talented team of engineers, gaining insights and expertise to advance your career.
Qualifications:
- Have experience providing outstanding customer service and a commitment to resolving customer issues quickly and effectively.
- Any experience on a service desk and using a ticketing system is beneficial.
- Networking and operating system experience is a bonus.
- Excellent written and verbal communication skills.
- A passion to learn new technical knowledge and skills.
- Proactive approach to identifying problems and finding solutions.
- We work with clients and customers around the globe, so any additional languages are beneficial!
First Line Support Engineer in Wakefield employer: ASK4 Ltd
Contact Detail:
ASK4 Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support Engineer in Wakefield
✨Tip Number 1
Get to know the company inside out! Research Parcel SafePlace and understand their services, values, and customer base. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be diagnosing technical issues, brush up on common connectivity problems and solutions. Role-play with a friend or use online resources to simulate customer interactions and improve your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips about the hiring process and even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Make sure to highlight your customer service experience and any relevant technical skills in your application to stand out!
We think you need these skills to ace First Line Support Engineer in Wakefield
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in providing top-notch customer service. We want to see how you've resolved issues quickly and effectively in the past, so share some examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills and experiences that relate to the First Line Support Engineer role – it’ll make you stand out!
Keep It Clear and Concise: When writing your application, keep your language clear and to the point. We appreciate well-structured applications that are easy to read, so avoid jargon and get straight to the important bits!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to follow your application progress directly. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at ASK4 Ltd
✨Know Your Tech Basics
Brush up on your networking and operating system knowledge. Be ready to discuss common connectivity issues and how you would troubleshoot them. This shows that you're not just a people person, but also technically savvy!
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about specific situations where you resolved issues quickly and effectively. This will demonstrate your commitment to helping customers, which is key for this role.
✨Practice Your Communication
Since you'll be communicating with customers via phone, email, and chat, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with explaining technical concepts in simple terms.
✨Be Ready to Learn
Express your enthusiasm for learning new technical skills. The role involves ongoing training, so showing that you're proactive about expanding your knowledge will make you stand out. Mention any relevant courses or self-study you've done to prepare for this position.
