IT Solutions Team Leader | Sheffield S1 | Hybrid | Permanent | Service Desk | MSP | Second Line | Network Support | Team Management About the Role ASK4 is recruiting an IT Solutions Team Leader to manage our combined first and second-line IT support team in Sheffield. The role covers service desk operations, technical escalation, SLA management, and direct line management of support colleagues. You'll be the main escalation point for complex issues, responsible for team performance and development, and expected to identify and act on process improvements. The role sits within the Customer Care management team and contributes directly to department objectives. Key Responsibilities ? Manage service desk operations and ensure SLA compliance across first and second-line support ? Provide escalation support for complex technical issues, including networking queries ? Line manage and develop colleagues across first and second-line functions ? Conduct performance reviews, one-to-ones, and individual ...
IT Solutions Team Leader employer: Ask4.com
ASK4 is an exceptional employer that fosters a dynamic and collaborative work culture, perfect for those looking to make a significant impact in technology transformation. With a focus on employee growth and development, we offer unique opportunities to lead high-stakes projects while enjoying the benefits of a supportive environment in a vibrant location. Join us to be part of a forward-thinking team that values innovation and excellence.
