First Line Support - Spanish in Sheffield

Are you passionate about technology and eager to kickstart your career in IT?

Do you have experience in customer service but want to get your foot into a new industry?

Are you fluent in Spanish and ready to support our customers with a first class service?

ASK4 is always looking for a Spanish speakingFirst Line Support Engineerto join our Internet Team over the Summer on a 4 month fixed-term contract.

As a First Line Support Engineer at ASK4, you\’ll receive top-notch technical training to join our dynamic internet support team. You will be at the forefront of delivering industry-leading support to ASK4s diverse customer base, including students, residential users, and businesses.

What youll be doing:

Working 37.5 hours a week, covering the support centre opening hours. This is an office based role.

Mon-Fri – 08:00 – 22:00

Sat-Sun – 08:00 – 20:00

• Full technical training provided!
• You will be the first line of support for our customers, the day-to-day role will be monitoring our phone lines, emails, and our chat box.
• Diagnose and resolve technical issues with confidence, helping our customers navigate their accounts and services.
• Help customers sign up and log in to our internet services.
• Logging calls/emails or live chats into the system and escalating to the second line when necessary.
• First Line diagnosis and resolution of technical faults.
• You will be the contact point for customer account administration.
• Work alongside a talented team of engineers, gaining insights and expertise to advance your career.

Our ideal candidatewill:

• Be fluent in both Spanish and English.
• Have experience providing outstanding customer service and a commitment to resolving customer issues quickly and effectively.
• Excellent written and verbal communication skills.
• A passion to learn new technical knowledge and skills.
• A solid understanding of networking and operating systems is essential
• Proactive approach to identifying problems and finding solutions.
• We work with clients and customers around the globe, so any additional languages are beneficial!