At a Glance
- Tasks: Support disabled students by coordinating their Personal Assistant teams and managing client needs.
- Company: Join AskJules, a family-run organisation dedicated to empowering students across the UK.
- Benefits: Enjoy a competitive salary, 28 days holiday, and flexible working hours from home.
- Other info: Flexible hours with occasional travel for training and meetings in Southampton.
- Why this job: Make a real difference in students' lives while working remotely in a supportive environment.
- Qualifications: Organisational skills, empathy, and experience in administration or support roles are key.
The predicted salary is between 28000 - 30000 £ per year.
Location: Remote / Work from Home. Applicants must be based in the South of England, ideally within reasonable travelling distance of Southampton.
About AskJules: AskJules is a family-run organisation supporting disabled students at universities across the UK. We are looking for an organised and compassionate Client Support Coordinator to join our team in a fully remote role. You will play an important role helping students successfully manage their support teams so they can live independently and thrive at university.
The Role: As a Client Support Coordinator, you will support a portfolio of student clients and their Personal Assistant teams. This is a varied role requiring excellent organisation, communication and problem-solving skills. Your responsibilities will include:
- Supporting students and their families throughout the academic year
- Assisting with recruitment and onboarding of Personal Assistants
- Coordinating PA rotas and addressing day-to-day support issues
- Liaising with universities, funding bodies and other professionals
- Visiting clients at their university and/or home environments
- Maintaining accurate client records and documentation
- Providing guidance and reassurance to clients and their PA teams
- Working closely with the wider AskJules operations team
About You: We are looking for someone who is:
- Highly organised and able to manage multiple clients
- A confident communicator with a calm and supportive approach
- Able to work independently in a remote environment
- Empathetic and comfortable working with disabled students and their families
- Experienced in administration, coordination or support roles
- IT confident and comfortable using online systems
- Full UK driving licence and own car
- 2 years care experience
- Experience in areas such as care coordination, education, social care or recruitment would be helpful but is not essential.
Location: This role is fully remote / work from home. Applicants must be based in the South of England, ideally within travelling distance of Southampton. Occasional travel will be required for training and meetings in Southampton and at our Leeds office.
Working Hours: 40 hours per week worked flexibly. As the role involves supporting clients and their Personal Assistants, the successful candidate will need to be responsive and available outside standard office hours when necessary.
Salary & Benefits: Starting Salary £28,000 - £30,000 depending on experience. Holidays: 28 days annual leave per year, including UK bank holidays.
Remote Client Support Coordinator South in London employer: Ask Jules
Ask Jules is an exceptional employer that prioritises the well-being and personal growth of its employees while providing vital support to clients with complex care needs. Located in Marlborough, Wiltshire, we offer competitive pay rates, comprehensive training from qualified professionals, and a supportive work culture that values teamwork and respect for client privacy. Join us to make a meaningful impact in someone's life while developing your skills in a rewarding and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Client Support Coordinator South in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ask Jules. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ask Jules before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Client Support Coordinator South in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ask Jules:Your cover letter is your chance to shine! Tell us why you want to work at Ask Jules specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ask Jules!
How to prepare for a job interview at Ask Jules
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
