At a Glance
- Tasks: Manage delivery and partnerships to enhance customer experience and drive sales.
- Company: Join ASK Italian, a vibrant family of restaurants across the UK.
- Benefits: Enjoy competitive salary, bonus potential, discounts, and wellbeing services.
- Other info: Dynamic role with opportunities for career growth and creativity.
- Why this job: Be at the heart of innovative campaigns that connect food lovers with our brand.
- Qualifications: 3+ years in marketing or partnerships, with strong analytical skills.
The predicted salary is between 36000 - 60000 £ per year.
Delivery and Partnerships Manager
Reports to: Senior Brand Manager
Location: Central London Head Office. Office based minimum 3 days per week
About ASK Italian
We are a family of 62 restaurants across the UK, each serving its own unique community. Inspired by the Italian way of life, we put our heart and soul into the details, creating spaces where guests can relax and be themselves while we work behind the scenes to build a better business, strengthen communities and care for the planet for generations.
The Role
The Delivery & Partnerships Manager is responsible for the performance and execution of ASK Italian's out‐of‐restaurant channels and in‐restaurant commercial partnerships. The role sits at the centre of customer experience, influencing how customers interact with ASK both inside and outside the restaurant through delivery platforms, menus and partner‐led activity, and driving incremental value.
Key Responsibilities
- Out of Restaurant & Promotional Partnerships
- Own the day‐to‐day management and performance of delivery and promotional partners.
- Serve as the main point of contact for partners, building strong relationships that support consistent execution and improved commercial performance.
- Own end‐to‐end set‐up, delivery and optimisation of partner promotions, ensuring they generate incremental sales and remain commercially viable.
- Ensure existing partner contracts and commitments are maximised.
- Provide insight, performance updates and commercially grounded recommendations to senior stakeholders.
- Campaign Development & Delivery
- Design promotional mechanics and campaign plans that drive incremental sales, improve conversion and increase engagement.
- Support the delivery and optimisation of partner campaigns from briefing to live execution and post‐campaign review.
- Work closely with Brand, Food, Finance and Operations to ensure campaigns are executable and accurately delivered.
- Communicate offers, mechanics and timelines clearly to internal teams and partners.
- Out of Restaurant Platform Performance
- Own day‐to‐day performance across delivery platforms (Deliveroo, Uber Eats, Just Eat), ensuring menus, pricing, availability and promotions are accurate.
- Monitor and optimise key metrics including sales value, order volumes, average order value, conversion and customer ratings.
- Identify and implement opportunities to improve conversion and basket value through platform tools, menu structure and promotional mechanics.
- Troubleshoot executional or performance issues and resolve them quickly.
- Menu Ownership & Systems
- Maintain menus across digital and delivery platforms, ensuring they support conversion and customer choice.
- Partner with Food Development to translate menu innovation into partner‐ready menus and offers.
- Support the use of menu and product management systems with accuracy and consistency.
- Track and analyse performance of delivery and promotional activity, working with Finance to understand ROI.
- Provide clear performance reporting and actionable recommendations.
- Undertake competitor and market benchmarking to benchmark offerings.
- Support test‐and‐learn activity to continuously improve campaigns and partner execution.
Experience Required
- 3+ years in a commercial, partnerships, trading, channel or operational marketing role (hospitality, retail or FMCG preferred).
- Experience managing third‐party platforms or partners such as delivery platforms, loyalty schemes or affiliate‐style partners.
- Proven experience delivering end‐to‐end promotions or offers.
- Strong commercial awareness, balancing sales growth, margin and partner commitments.
- Confident with analysing performance and reporting outcomes, translating data into recommendations.
- Experience coordinating cross‐functionally to deliver activity on time and accurately.
- Comfortable with digital platforms or systems, managing high detail and ensuring menu and offer accuracy.
Skills & Behaviours
- Commercially Focused – Always looking to maximise revenue and growth.
- Strong Operator – Takes ownership of delivery, detail and follow‐through.
- Analytical & Insight‐Driven – Uses data to assess performance and recommend improvements.
- Commercial Partnership‐Led – Builds strong relationships with external partners to deliver agreed activity.
- Highly Organised & Detail‐Orientated – Manages multiple partners, campaigns and deadlines accurately.
- Influential & Collaborative – Confident presenting insights and driving change across teams.
- Proactive – Spots issues and opportunities early, taking initiative to resolve problems.
- A passion for food, creativity and culture.
We Can Offer You
- Opportunity to earn a bonus of up to 10% of salary.
- Contribute 3% of salary to your pension pot each month.
- Additional 2 days holiday at 5 years' service and 5 days at 10 years.
- Life Assurance and Income Protection scheme from day one.
- Wellbeing services, including 24/7 GP, mental health, legal and financial support for you and your immediate family.
- 50% discount with ASK Italian, Zizzi and Coco di Mama and 25% discount for friends and family.
- Endless external and internal learning opportunities to advance your career.
Seniority Level: Associate
Employment Type: Full‐time
Job Function: Marketing, Art/Creative, and Management
Industries: Restaurants
Food Delivery Platform & Partnerships Lead in London employer: ASK Italian
ASK Italian is an exceptional employer that fosters a vibrant work culture, where employees are encouraged to thrive in their roles while contributing to the community and the environment. With a strong focus on employee growth, we offer extensive learning opportunities, competitive benefits including a bonus scheme, and a supportive atmosphere that values creativity and collaboration. Located in the heart of Central London, our office provides a dynamic setting for those passionate about food and partnerships, making it an ideal place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Food Delivery Platform & Partnerships Lead in London
✨Tip Number 1
Network like a pro! Reach out to people in the food delivery and partnerships space. Attend industry events, join relevant online groups, and don’t be shy about sliding into DMs. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your past successes in managing partnerships or campaigns. Bring it along to interviews or share it with potential employers to really stand out from the crowd.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly with a tailored message about how you can add value to their team. It shows initiative and could land you an interview before they even start looking.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Make sure your application reflects your passion for food and partnerships, and don’t forget to follow up after applying. A little persistence goes a long way!
We think you need these skills to ace Food Delivery Platform & Partnerships Lead in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Food Delivery Platform & Partnerships Lead. Highlight your experience in managing partnerships and any relevant achievements that showcase your commercial awareness.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about food and how your skills align with our mission at ASK Italian. Be genuine and let your personality come through.
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, make sure to mention any experience you have with performance metrics and reporting. We want to see how you can turn numbers into actionable insights!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ASK Italian
✨Know Your Platforms
Familiarise yourself with the delivery platforms mentioned in the job description, like Deliveroo and Uber Eats. Understand their functionalities and how they can impact customer experience. This knowledge will help you discuss how to optimise performance during the interview.
✨Showcase Your Partnership Skills
Prepare examples of how you've built strong relationships with partners in previous roles. Be ready to discuss specific strategies you've used to enhance collaboration and drive commercial performance. This will demonstrate your ability to manage partnerships effectively.
✨Be Data-Driven
Brush up on your analytical skills! Be prepared to talk about how you've used data to assess performance and make recommendations in past roles. Highlight any tools or systems you've used to track metrics, as this aligns perfectly with the role's requirements.
✨Demonstrate Your Creativity
Think of innovative promotional ideas that could work for ASK Italian. Bring these ideas to the interview to show your passion for food and creativity. This will not only impress your interviewers but also showcase your proactive approach to driving sales and engagement.
