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- Tasks: Provide expert advice and support on welfare benefits to help clients access their entitlements.
- Company: Join a dedicated team focused on improving financial stability for individuals in need.
- Benefits: Gain valuable experience, develop advocacy skills, and make a real difference in people's lives.
- Why this job: Empower others while enhancing your communication and problem-solving skills in a rewarding role.
- Qualifications: Level 4 Welfare Rights Accreditation or willingness to pursue it; strong communication skills required.
- Other info: Work collaboratively in a supportive environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
The Welfare Rights / Appeals Adviser will provide high-quality welfare benefits advice, representation, and advocacy to individuals seeking to access their benefit entitlements. The post holder will support clients through the welfare benefits system, including challenging decisions and representing clients at appeal hearings, with the aim of improving financial stability and well-being.
Responsibilities
- Provide accurate, up-to-date advice and guidance on welfare benefits, including Personal Independence Payment (PIP), Disability Living Allowance (DLA), and Universal Credit.
- Assist clients to make new benefit claims and ensure applications are completed accurately and effectively.
- Support clients through face-to-face appointments, telephone consultations, and email correspondence.
- Maintain detailed, confidential, and accurate case records in line with organisational and data protection requirements.
- Communicate complex information clearly and sensitively to clients from diverse backgrounds.
- Work collaboratively with colleagues and external agencies to ensure holistic client support.
- Uphold confidentiality, professionalism, and ethical standards at all times.
- Carry out any other reasonable duties as required by management.
- Challenge benefit decisions through mandatory reconsiderations and appeals.
Skills and Qualifications
- Level 4 Welfare Rights Accreditation or willingness to work towards Level 4 Welfare Rights Accreditation, including specialist appeals work.
- Strong communication skills, both written and verbal.
- Ability to manage a varied caseload and work to deadlines.
- Commitment to equality, confidentiality, and client-centred practice.
- Experience of welfare benefits appeals and tribunal representation.
- Experience working in an advice, advocacy, or support role.
- Knowledge of the Northern Ireland welfare system.
Application Information
Please email askskeoge@gmail.com to receive an Application form or this can also be collected. Completed applications can be handed into Skeoge House- 60A Leafair Park or also sent by email to above email address. Closing date is 17th February 12pm sharp.
Area: All of Northern Ireland
Closing date: 13 Feb 2026
Locations
Welfare Rights/Appeals Advisor in Derry, Londonderry employer: Ask Advice Services
Contact Detail:
Ask Advice Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welfare Rights/Appeals Advisor in Derry, Londonderry
✨Tip Number 1
Network like a pro! Reach out to people in the welfare rights sector, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or mentors can help you articulate your experience in welfare benefits and advocacy. Be ready to discuss specific cases where you've made a difference for clients.
✨Tip Number 3
Showcase your passion for helping others! In interviews, share stories that highlight your commitment to client-centred practice and how you've navigated complex welfare systems. This will resonate with employers looking for genuine advocates.
✨Tip Number 4
Don't forget to apply through our website! We regularly update our job listings, and applying directly can give you an edge. Plus, it shows you're proactive and genuinely interested in joining our team.
We think you need these skills to ace Welfare Rights/Appeals Advisor in Derry, Londonderry
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role inside out. Familiarise yourself with welfare benefits like PIP and Universal Credit. This will help you tailor your application to show we’re looking for someone who really gets it.
Be Clear and Concise: When you're putting together your application, keep it straightforward. Use clear language and avoid jargon. We want to see how well you can communicate complex information, so make it easy for us to read!
Show Your Experience: Highlight any relevant experience you have in welfare rights or advocacy. Share specific examples of how you've helped clients navigate the system or represented them at appeals. This is your chance to shine!
Follow the Instructions: Make sure you follow the application instructions carefully. Whether you’re emailing or handing in your application, double-check that you’ve included everything we need. And don’t forget, applying through our website is a great option too!
How to prepare for a job interview at Ask Advice Services
✨Know Your Welfare Benefits Inside Out
Make sure you brush up on the key welfare benefits like PIP, DLA, and Universal Credit. Being able to discuss these confidently will show that you're not just familiar with the terms but understand how they impact clients' lives.
✨Practice Your Communication Skills
Since you'll be dealing with clients from diverse backgrounds, practice explaining complex information in simple terms. Role-play with a friend or family member to get comfortable with this, as clear communication is crucial in this role.
✨Prepare for Real-Life Scenarios
Think about common challenges clients face when navigating the welfare system. Prepare examples of how you would support someone through an appeal or a mandatory reconsideration. This will demonstrate your problem-solving skills and empathy.
✨Show Your Commitment to Client-Centred Practice
During the interview, highlight your dedication to confidentiality and ethical standards. Share experiences where you've put clients first, as this aligns perfectly with the values of the role and will resonate well with the interviewers.
