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For Companies At a Glance
- Tasks: Engage with customers, quote and close sales, and build lasting relationships.
- Company: Join Acorn Insurance, a growing leader in the insurance industry.
- Benefits: Enjoy 35 days holiday, mental health support, and flexible working options.
- Why this job: Be part of a positive team culture and make a real impact on customer satisfaction.
- Qualifications: Great communication skills and a positive attitude are essential.
- Other info: Opportunities for career growth and personal development await you.
The predicted salary is between 25877 - 27515 £ per year.
Location: Formby
Salary: £25,877 - £27,515 per annum plus up to £2,000 performance related bonus per annum, once established within your role
Job Type: Permanent, Full Time
Working hours: 37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am - 12:30pm
The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture. The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.
What You Will Be Doing
- Quoting and closing new or renewal business enquiries
- Building and maintaining long-standing client relationships
- Amending customer policies, payments and schedules
- Retaining existing clients at renewal
- Supporting customers with existing policy amendments
- Working towards individual and team targets
- Providing excellent rapport building skills
- Handling sensitive information and following data protection principles
- Adhering to strict FCA guidelines
- Providing a professional service and promoting our brand in a positive manner
We Are Looking For Colleagues Who Are
- A positive 'can do' attitude
- Excellent verbal and written communication skills
- Great listening skills
- High level of accuracy and attention to detail
- Good problem solver
- Ability to work in a fast paced environment
- Ability to multi-task and manage time effectively
- Be able to demonstrate patience and empathy
- Excellent customer service skills, incorporating a confident and polite telephone manner
- Previous Insurance or Financial Services Industry Experience
Grow with Acorn
At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
Benefits
- 35 days' holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment To Our Colleagues
- Mindful Employer - championing mental health and well-being
- Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities
- Menopause Friendly accredited - supporting every stage of life
- Armed Forces Covenant signatory - honouring those who serve
- Great Places to Work 2024/25 - fostering an engaging and positive workplace culture
- Best Place to Work for Development - proud to be investing in people's future
- Best Place to Work for Women - breaking down barriers to women's career progression
A Few Things To Know Before You Apply
We're really excited that you're considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind. If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship.
We're Here to Support You
We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process - or once you're part of the team - just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work.
Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered.
Sales & Customer Service Representative in Southport employer: Ask Acorn
Contact Detail:
Ask Acorn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service Representative in Southport
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous experience and how it relates to the Sales & Customer Service role. Highlight your customer service skills and any relevant achievements to make a lasting impression.
✨Tip Number 3
Don’t forget to ask questions during your interview. It shows you're engaged and keen to learn more about the role and the company. Think about what matters to you, like team dynamics or growth opportunities.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple way to express your appreciation and reiterate your interest in the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Sales & Customer Service Representative in Southport
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We love seeing a bit of who you are, so don’t be afraid to inject some enthusiasm and positivity into your words.
Tailor Your Application: Make sure to tailor your application to the Sales & Customer Service Representative role. Highlight your relevant experience and skills that match what we’re looking for, like your customer service skills and ability to work in a fast-paced environment.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your experience and skills effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company culture there.
How to prepare for a job interview at Ask Acorn
✨Know Your Stuff
Before the interview, make sure you understand the basics of insurance and customer service. Brush up on common terms and practices in the industry. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you demonstrated patience, empathy, or problem-solving skills.
✨Prepare for Role-Play Scenarios
Expect some role-play during the interview to assess your sales and customer service abilities. Practice handling different customer scenarios, like dealing with complaints or upselling a product. This will help you feel more at ease when it comes time to perform.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the company culture, team dynamics, or growth opportunities. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
