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For Companies At a Glance
- Tasks: Engage with customers, quote and close sales, and build lasting relationships.
- Company: Acorn Insurance has over 40 years of experience in providing motor insurance across the UK.
- Benefits: Enjoy enhanced annual leave, flexible benefits, and a supportive workplace culture.
- Why this job: Join a friendly team in a rewarding role that values your contributions and growth.
- Qualifications: A positive attitude, excellent communication skills, and customer service experience are essential.
- Other info: Recognised as a Great Place to Work for 2024/5, we celebrate diversity and inclusion.
The predicted salary is between 21800 - 23200 £ per year.
Job Title
Sales & Customer Service Representative
Location
Formby
Salary
£25,877 – £27,515 plus up to £2,000 performance related bonus per annum, once established within your role
Job Type
Permanent, Full Time
Working Hours
37.5 hours a week between 9:00am and 17:30pm Monday to Friday including 1 in 3 Saturdays 09:00am – 12:30pm
About the Role
The Insurance Sales Agent role is a fast-paced, customer focused sales position, working in a friendly, target-driven inbound sales environment where teamwork and positivity are part of the company culture.
The Insurance Sales Agent position will demand the very best of your sales and customer services skills as you deal with new and existing customers.
What You Will Be Doing
- Quoting and closing new or renewal business enquiries
- Building and maintaining long-standing client relationships
- Amending customer policies, payments and schedules
- Retaining existing clients at renewal
- Supporting customers with existing policy amendments
- Working towards individual and team targets
- Providing excellent rapport building skills
- Handling sensitive information and following data protection principles
- Adhering to strict FCA guidelines
- Providing a professional service and promoting our brand in a positive manner
We Are Looking For Colleagues Who Are
- A positive \’can do\’ attitude
- Excellent verbal and written communication skills
- Great listening skills
- High level of accuracy and attention to detail
- Good problem solver
- Ability to work in a fast paced environment
- Ability to multi-task and manage time effectively
- Be able to demonstrate patience and empathy
- Excellent customer service skills, incorporating a confident and polite telephone manner
- Previous Insurance or Financial Services Industry Experience
Grow with Acorn
At Acorn Insurance, we\’re proud of our Liverpool roots – and even prouder of how far we\’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we\’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We\’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
Benefits
- 35 days\’ holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment To Our Colleagues
- Mindful Employer – championing mental health and wellbeing
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- Menopause Friendly accredited – supporting every stage of life
- Armed Forces Covenant signatory – honouring those who serve
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- Best Place to Work for Development – proud to be investing in people\’s future
- Best Place to Work for Women – breaking down barriers to women\’s career progression
A Few Things to Know Before You Apply
Checks & Clearances
All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we\’re not able to offer visa sponsorship.
We\’re Here to Support You
We\’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process – or once you\’re part of the team – just let us know. Whether it\’s flexible hours, adapted equipment, or a bit of extra support, we\’ll work with you to make sure you can do your best work.
Please click the APPLY button to submit your CV for this role.
Candidates with experience or relevant job titles of; Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Account Manager, Customer Service Assistant may also be considered.
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Sales & Customer Service Representative employer: Ask Acorn
Contact Detail:
Ask Acorn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales & Customer Service Representative
✨Tip Number 1
Familiarise yourself with the insurance industry, especially motor insurance, as this role requires a solid understanding of policies and customer needs. Research common questions customers have and prepare thoughtful responses to demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations with friends or family. Focus on building rapport and handling objections, as these are crucial skills for a Sales & Customer Service Representative.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your capability to handle sensitive information and adhere to data protection principles.
✨Tip Number 4
Network with current or former employees of Acorn Insurance on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Sales & Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service. Use keywords from the job description, such as 'excellent communication skills' and 'customer rapport', to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and sales. Mention specific examples of how you've successfully built client relationships or met targets in previous roles to make your application stand out.
Showcase Relevant Skills: In your application, emphasise skills that are crucial for the role, such as problem-solving, attention to detail, and the ability to work in a fast-paced environment. Provide examples of how you've demonstrated these skills in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for a Sales & Customer Service Representative.
How to prepare for a job interview at Ask Acorn
✨Show Your Sales Skills
Prepare to discuss your previous sales experiences and how you successfully closed deals. Be ready to share specific examples that highlight your ability to meet targets and build relationships with clients.
✨Demonstrate Excellent Communication
Since this role requires strong verbal and written communication skills, practice articulating your thoughts clearly. Consider role-playing common customer scenarios to showcase your ability to handle inquiries effectively.
✨Emphasise Teamwork and Positivity
Acorn Insurance values a friendly, team-oriented environment. Be prepared to discuss how you've contributed to team success in the past and how you maintain a positive attitude even in challenging situations.
✨Understand the Company and Industry
Research Acorn Insurance and the insurance industry as a whole. Familiarise yourself with their services, values, and recent news to demonstrate your genuine interest in the company during the interview.
