Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a team in the Motor First Party Claims function.
- Company: Acorn Insurance, a national leader with over 40 years of expertise.
- Benefits: Competitive salary, achievable bonuses, and 35 days' holiday.
- Why this job: Make a real impact by leading a dynamic team and improving customer experiences.
- Qualifications: People management experience and strong communication skills required.
- Other info: Join a fast-growing company with excellent career progression opportunities.
The predicted salary is between 34710 - 37752 £ per year.
Location: Liverpool, office based
Salary: £34,710 - £37,752 plus an achievable annual bonus of £2500, paid quarterly
Job Type: Permanent, Full Time
Working Hours: 37.5 hours a week - Monday to Friday. Rotating shifts between the hours of 8am to 6pm. Plus 1 in 5 Saturdays between 9am and 5pm.
About The Role
We are seeking a proactive and driven Claims Operational Team Leader to lead a team within our Motor First Party Claims function, specializing in accidental damage. This role requires someone who leads from the front, champions a culture of openness, and delivers results through people-focused leadership. You will also play a key role in ensuring we are there for our customers when they need us the most with speed, ease, and understanding.
What You Will Be Doing
- Lead, coach, and develop a team of first party claims handlers to meet and exceed performance measures
- Conduct regular one-to-ones, performance reviews and objective setting
- Foster a positive, inclusive team culture focused on coaching to quality, accountability and growth
- Support wellbeing, manage absence, and handle HR related matters (probation, support improvement plans etc)
- Champion continuous improvement and process efficiency within the department
- Collaborate with other team leaders and managers to ensure alignment across departments
- Ability to interpret MI and use data to drive performance
- Monitor claim quality and compliance through regular audit and feedback loops
What We Are Looking For
- Proven ability to positively influence team members through a culture of openness, trust, and respect to achieve optimum performance
- To lead by example and endorse the company behaviours and values
- Previous motor claims experience would be advantageous however not essential
- Highly motivated self-starter
- Clear, focused and determined approach to problem solving
- Authoritative manner with ability to listen
- Persuasive, strong, and confident communication skills
- People Management experience essential
Grow with Acorn
At Acorn Insurance, we are proud of our Liverpool roots - and even prouder of how far we have come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we have grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024. We are growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
Benefits
35 days' holiday (including
Claims Operational Team Leader in Liverpool employer: Ask Acorn
Contact Detail:
Ask Acorn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Operational Team Leader in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current employees at Acorn Insurance on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and claims management. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively.
✨Tip Number 3
Showcase your people skills! During interviews, share examples of how you've fostered a positive team culture or handled HR matters. This will demonstrate that you’re not just about numbers but also about nurturing talent.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Acorn family.
We think you need these skills to ace Claims Operational Team Leader in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Operational Team Leader role. Highlight your leadership experience and any relevant skills that match the job description. We want to see how you can lead a team and drive performance!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've fostered a positive team culture or improved processes in previous roles. We love a good story!
Showcase Your People Skills: Since this role is all about leading and developing a team, make sure to highlight your people management experience. Talk about how you've influenced team members positively and created an environment of trust and respect. We value strong communication skills!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Acorn Insurance!
How to prepare for a job interview at Ask Acorn
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Claims Operational Team Leader role. Familiarise yourself with the key responsibilities and how they align with your experience. This will help you articulate how you can lead a team effectively and drive performance.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership approach. Think of examples where you've successfully led a team, fostered a positive culture, or championed continuous improvement. Highlighting your people management skills will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills. Practice responses that demonstrate your authoritative manner and ability to listen, ensuring you convey confidence while being open to feedback.
✨Emphasise Collaboration and Communication
Since the role involves working closely with other team leaders and departments, be ready to discuss how you’ve collaborated in the past. Share specific instances where your strong communication skills helped achieve team goals or resolve conflicts.
