Claims Insight Analyst in Liverpool

Location: Liverpool City Centre, on a hybrid working basis

Salary: Competitive DOE

Job Type: Permanent, Full Time

Working Hours: 37.5 hours per week, Monday to Friday

We are currently recruiting for an Insight Analyst to join our Data Analytics Team, which sits in a unique position between our Pricing, Reserving, and Claims departments. This role is focused on supporting both the Claims and Reserving side of the business, and there are opportunities to support the Pricing function as well. The successful candidate will be a natural self-starter who uses initiative and curiosity to investigate trends, with an end goal of delivering comprehensive analysis across all levels of the business. This role requires having the creative flair to push ideas through to completion, confidence and initiative to question effectively and professionally, and the ability to work independently or as part of a team.

Responsibilities:

• Supporting and leading the Claim operation with understanding performance, spotting and reducing leakage, and helping define strategy using data and analytics.
• Quantifying and feeding Claim operation process changes into the reserving cycle, whilst being the face of the claims operation to discuss triangulation development.
• Liaise with the business to get a firm understanding of insight requests needing to be worked and effectively prioritise workload to deliver these.
• Work with the Claim operation to ensure best practices are met when making decisions using data, acting with a Business Partner mindset.
• Own and calculate the cost-saving initiatives (CSIs) put forward from the business, tying in the wider picture thinking to assess marginal customers in any CSI proposal. All calculations should be communicated in Claims and Reserving language.

What We Are Looking For:

• Applies lateral thinking to deliver thorough, insightful responses, exploring the underlying causes and implications of adverse movements.
• A curious mindset for investigating performance using data, and the ability to gain answers independently and quickly to support business questions.
• Adaptable approach, delivering numerous pieces to tight deadlines and to a high quality.
• Confident with numbers, with experience using advanced maths to answer critical questions.
• Able to manipulate and analyse large data sets to produce concise information.
• Proficient with SQL to extract, cleanse, and manipulate data.
• Experience building dashboards in Power BI, Tableau, Qlik, or similar software.
• Proactive in building and maintaining relationships across the business and managing expectations.
• Experience interpreting reserving curves, building forecasts (Chain Ladder Method), and discussing development patterns from operational or market changes.
• Experience within Insurance or Claims is advantageous.

Benefits:

• 35 days' holiday (including bank holidays) with additional buy/sell options.
• 24/7 mental health support & free counselling.
• Career growth through fairs, leadership programs, and on-the-go learning.
• Flexible benefits, including early access to salary via our internal platform.
• Hybrid working options to support work-life balance.
• Recognition awards, social events & more.

Our Commitment To Our Colleagues:

• Disability Confident Level 1 & 2 – accessible, inclusive opportunities.
• Armed Forces Covenant signatory – honoring those who serve.
• Great Places to Work 2024/25 – engaging workplace culture.
• Best Place to Work for Development – investing in people's future.
• Best Place to Work for Women – supporting women’s career progression.

A Few Things to Know Before You Apply:

• All roles at Acorn are subject to DBS and financial checks. Any offer will be conditional until these are completed to a satisfactory standard.
• We can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. We are not able to offer visa sponsorship at this time.

Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Insight Analyst, Claims Insight Analyst, Insurance Claims Analyst may be considered.