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For Companies At a Glance
- Tasks: Assess and process insurance claims while providing empathetic customer service.
- Company: Join Acorn Insurance, a leading provider with over 40 years of experience.
- Benefits: Enjoy 31 days of annual leave, flexible benefits, and a supportive work culture.
- Why this job: Kickstart your career in insurance with comprehensive training and growth opportunities.
- Qualifications: Strong customer service skills and a positive, problem-solving attitude required.
- Other info: Recognised as a Great Place to Work for 2024/5, promoting diversity and inclusion.
The predicted salary is between 25877 - 30077 £ per year.
Overview
Job Title: First Response Unit Claims Handler
Location: Liverpool
Salary: £25,877 per annum plus a performance related bonus of £4200 paid on a quarterly basis, once established within your role
Job Type: Permanent, Full Time
Working hours: 37.5 hours per week. Monday to Friday on rota basis 8.00am – 8.00pm, 1 in 3 Weekends 9.00am – 5.00pm. (Hybrid)
About The Role
As an FNOL Handler you are the first point of contact for our customers, you will ensure the delivery of excellent customer service by providing relevant and accurate information to every customer, based on your professional expertise and training that will be provided in house.
What You Will Be Doing
- Providing a professional and proactive response in assessing claims in line with policy and procedure
- Providing an empathetic service to clients who have been involved in road traffic incidents
- Liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification
- To resolve any issues avoiding expressions of dissatisfaction escalating into complaints
- Handle First Notification of Loss (FNOL) calls, entering relevant claims details
- Assessing new claims in accordance with policy terms and conditions
- Identify and initiate any potential recoveries from 3rd parties
- Handle any complaints in line with FCA guidelines
- Identifying key requirements for replacement vehicles
- Work to agreed SLA\’s and KPI\’s
What We\’re Looking For
- Excellent customer service skills
- Naturally empathetic and the ability to connect with people
- Quick fast paced problem-solving ability
- Positive can-do attitude
- Good IT skills and a confident communicator
- Excellent organisational and prioritisation skills with a strong attention to detail
- Have a desire to develop skills and experience within the insurance industry.
- The Ability to deal with challenging customers and third party insurers
Grow with Acorn
At Acorn Insurance, we\\\’re proud of our Liverpool roots – and even prouder of how far we\\\’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we\\\’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.
We\\\’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
- We run through walls for our customers and each other
- We challenge the status quo
- We succeed when we help those around us succeed
- We decide quickly when the smart thing to do is use our judgement
Benefits
- 35 days\\\’ holiday (including bank holidays) with additional buy/sell options
- 24/7 mental health support & free counselling available
- Grow with us: Through career fairs, leadership programs, and learning on the go!
- Flexible benefits, including early access to salary via our internal platform
- Hybrid working options to support work-life balance and individual needs
- Recognition awards, social events & more
Our Commitment To Our Colleagues
- Mindful Employer – championing mental health and well-being
- Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
- Menopause Friendly accredited – supporting every stage of life
- Armed Forces Covenant signatory – honouring those who serve
- Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
- Best Place to Work for Development – proud to be investing in people\\\’s future
- Best Place to Work for Women – breaking down barriers to women\\\’s career progression
A Few Things to Know Before You Apply
We\\\’re Really Excited That You\\\’re Considering Joining Acorn! To Help Everything Go Smoothly, Here Are a Couple Of Things To Keep In Mind
If your application is successful, we will commence relevant employment checks prior to you commencing employment with us. These will include a standard criminal record check and an insolvency register check.
Visa Requirements
Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we\\\’re not able to offer visa sponsorship.
We\\\’re Here to Support You
We\\\’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you\\\’re part of the team-just let us know. Whether it\\\’s flexible hours, adapted equipment, or a bit of extra support, we\\\’ll work with you to make sure you can do your best work.
Candidates with experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Claims Advisor, Claims Assistant may all be considered.
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First Response Unit Claims Handler employer: Ask Acorn
Contact Detail:
Ask Acorn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Response Unit Claims Handler
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Acorn Insurance. Understand their values, culture, and what they stand for. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and claims handling. Think about your past experiences and how they relate to the role. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 3
Show off your soft skills! As a First Response Unit Claims Handler, empathy and problem-solving are key. Be ready to share examples of how you've handled difficult situations or provided excellent customer service in the past. This will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows your enthusiasm for the position!
We think you need these skills to ace First Response Unit Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the First Response Unit Claims Handler role. Highlight your customer service skills and any relevant experience in claims handling or insurance. We want to see how you connect with people and solve problems!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Show us your positive can-do attitude and motivation to develop within the insurance industry.
Be Clear and Concise: When filling out your application, keep your language clear and concise. We appreciate straightforward communication, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Ask Acorn
✨Know Your Claims Inside Out
Familiarise yourself with the claims process and common scenarios you might encounter. Understanding the nuances of First Notification of Loss (FNOL) calls and how to assess claims will show your potential employer that you're ready to hit the ground running.
✨Show Empathy in Your Responses
Since this role involves dealing with clients who may be distressed after road traffic incidents, practice conveying empathy during your interview. Use examples from past experiences where you've successfully connected with customers to resolve their issues.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've had to think on your feet and resolve issues quickly. Highlight your ability to make informed decisions under pressure, as this is crucial for a fast-paced environment like claims handling.
✨Be Ready to Discuss KPIs and SLAs
Understand what Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are relevant to the role. Be prepared to talk about how you can meet or exceed these expectations, showcasing your organisational skills and attention to detail.
