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For Companies At a Glance
- Tasks: Deliver exceptional customer service across various channels and support account management.
- Company: Join a dynamic team at Ask Acorn, focused on customer satisfaction.
- Benefits: Competitive salary of £26,740 per annum and opportunities for personal growth.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Strong communication skills and a passion for quality customer service.
- Other info: Entry-level role with a supportive team culture and room for career advancement.
The predicted salary is between 26740 - 37436 £ per year.
Job Title: Customer Service Advisor
Location: Halesowen (B62)
Salary: £25,877 – £27,515 + up to £2000 Performance related bonus
Job Type: Permanent, Full Time
Working hours: 37.5 hours per week, Monday to Friday 09:00am – 17:30pm, 1 in 4 Saturdays 10:00am – 14:00pm
About The Role
As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience.
What You Will Be Doing
- Serve our customers regardless of the channel they use, e.g. web, telephone, email, etc.
- Use My Policy systems to enter customer data to a high standard of accuracy.
- Validate and process new customer accounts assisting customers with any account related enquiries.
- Maintain a strong and up to date working knowledge of all processes relating to relevant products and services.
- To work collaboratively with your peer group and other colleagues sharing best practice.
- When appropriate, seeks opportunities to add value to the customer and build customer loyalty through the promotion of My Policy products and services.
- Provide administrative support to ensure activities related to customer\’s accounts are carried out in a timely manner and records are maintained.
- Establish and communicate high standards of customer service in line with the company\’s values and culture.
- Establish and communicate high standards of customer service in line with the company\’s values and culture.
- Identify and elevate to your line manager any key customer impacting issues to achieve greater business wide success.
- Maintain effective working practices in a team environment, ensuring that compliance and service delivery standards are in line with quality and compliance framework and regulatory requirements.
- Contribute to an open and honest culture within teams through collaborative and supportive working.
- Support a culture of continuous improvement for Customer experience, and operating systems.
- Liaise with relevant stakeholders across the business to instigate and influence positive change.
What We\’re Looking For
- Strong Communicator
- Effective decision maker in a fast-paced environment
- Individuals who have a passion and commitment to providing quality Customer Service
- Team Player
- Able to prioritise workloads to meet challenging deadlines and ability to multi-task and self-organise.
- Pro-active and well organised
- Adaptable
- Computer literate and proficient in MS Office suite
- Accuracy and attention to detail
- A desire to develop own skill sets
Additional Information
All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.
Unfortunately, due to the length of training and complexity of the role, we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.
Candidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered.
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Customer Service Advisor employer: Ask Acorn
Contact Detail:
Ask Acorn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ask Acorn. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when answering questions about how you'd handle different situations during the interview.
✨Tip Number 3
Show off your communication skills! As a Customer Service Advisor, you'll need to be a strong communicator. During your interview, make sure to articulate your thoughts clearly and listen actively to the interviewer’s questions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your communication skills and any relevant experience that shows you can provide top-notch customer service.
Showcase Your Skills: In your application, emphasise your ability to multi-task and stay organised. Mention specific examples where you've successfully handled customer queries or worked in a fast-paced environment.
Be Authentic: Let your personality shine through in your written application. We want to see your passion for customer service and how you can contribute to our team culture at Ask Acorn.
Apply Through Our Website: For the best chance of success, make sure to submit your application directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Ask Acorn
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what exceptional customer service looks like and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about delivering great service.
✨Familiarise Yourself with My Policy Systems
Since the role involves using My Policy systems, do a bit of research on similar customer management software. Even if you haven’t used it before, being able to discuss how you would approach learning new systems can impress the interviewer and demonstrate your adaptability.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of scenarios where you’ve had to resolve issues or provide support. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Your Team Spirit
As a Customer Service Advisor, teamwork is crucial. Be prepared to discuss how you’ve collaborated with others in previous roles. Highlight any experiences where you’ve shared best practices or contributed to a positive team environment, as this aligns with the company’s values.
