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- Tasks: Create user-friendly help articles and guides for our SaaS platform.
- Company: Join a dynamic team focused on delivering top-notch software solutions.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Make an impact by helping users understand our product effortlessly.
- Qualifications: 2+ years in technical writing, strong English skills, and attention to detail required.
- Other info: Collaboration with cross-functional teams is key to success in this role.
The predicted salary is between 28800 - 48000 £ per year.
As a Technical Writer, you will be responsible for creating and maintaining help centre articles, user guides, tutorials, release notes, and in-app documentation. Your goal is to ensure customers can effectively understand and use our product with minimal friction. This role bridges product, engineering, and customer support teams to deliver high-quality content tailored to both technical and non-technical audiences.
Key Responsibilities:
- Write, edit, and maintain user-friendly help articles, how-to guides, and FAQ content for our SaaS platform.
- Translate complex product features and workflows into clear, concise, and actionable documentation.
- Collaborate with product managers, UX designers, engineers, and customer support to gather information and validate content.
- Update documentation to reflect new features, UI/UX changes, or product enhancements.
- Create visual aids such as annotated screenshots, diagrams, and short videos as needed.
- Monitor customer feedback and support tickets to identify documentation gaps and improve content usability.
- Maintain version control of documentation for product releases and ensure consistency across all help assets.
Requirements:
- 2+ years of experience writing technical documentation, ideally in a SaaS or software company.
- Excellent written English and strong attention to detail.
- Ability to understand technical concepts and communicate them clearly to a non-technical audience.
- Familiarity with content management systems (e.g., Zendesk, Confluence, Notion, or Git-based documentation platforms).
- Experience creating visuals or working with basic design tools (e.g., Snagit, Figma, Canva) is a plus.
- A proactive attitude and strong collaboration skills across cross-functional teams.
Preferred Qualifications:
- Background or education in computer science, technical communication, or a related field.
- Experience with API documentation or developer guides is a bonus.
Technical Writer employer: Asite
Contact Detail:
Asite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Writer
✨Tip Number 1
Familiarise yourself with our product and its features before applying. Understanding how our SaaS platform works will help you articulate your insights during interviews and demonstrate your ability to translate complex concepts into user-friendly documentation.
✨Tip Number 2
Showcase your collaboration skills by preparing examples of past projects where you've worked with cross-functional teams. Highlighting your experience in gathering information from product managers, engineers, and customer support will illustrate your ability to bridge gaps between technical and non-technical audiences.
✨Tip Number 3
Brush up on your visual communication skills. Since the role involves creating visual aids, consider preparing a portfolio that includes annotated screenshots or diagrams. This will not only demonstrate your technical writing abilities but also your creativity in making content more engaging.
✨Tip Number 4
Stay updated on the latest trends in technical writing and documentation tools. Being familiar with content management systems like Zendesk or Confluence can give you an edge. Mention any relevant tools you’ve used in your previous roles to show your readiness for the position.
We think you need these skills to ace Technical Writer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical writing, especially in SaaS or software environments. Emphasise your ability to translate complex concepts into clear documentation.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about technical writing and how your skills align with the role. Mention specific tools you've used, like content management systems or design tools, to showcase your expertise.
Showcase Your Work: If possible, include links to samples of your previous work, such as help articles or user guides. This will give the hiring team a clear idea of your writing style and capabilities.
Highlight Collaboration Skills: Since the role involves working with cross-functional teams, mention any past experiences where you collaborated with product managers, engineers, or customer support. This shows you can effectively gather information and validate content.
How to prepare for a job interview at Asite
✨Showcase Your Writing Skills
Prepare samples of your previous technical writing work to demonstrate your ability to create clear and concise documentation. Tailor these samples to reflect the type of content the company produces, such as user guides or help articles.
✨Understand the Product
Familiarise yourself with the company's product before the interview. This will allow you to speak knowledgeably about how you would approach documenting its features and workflows, showing that you can bridge the gap between technical and non-technical audiences.
✨Highlight Collaboration Experience
Be ready to discuss your experience working with cross-functional teams, such as product managers and engineers. Share specific examples of how you’ve collaborated to gather information and validate content, as this is crucial for the role.
✨Prepare for Technical Questions
Expect questions about your understanding of technical concepts and how you communicate them. Be prepared to explain how you would approach translating complex features into user-friendly documentation, showcasing your problem-solving skills.
