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For Companies At a Glance
- Tasks: Manage onsite engineers and ensure smooth complaint resolution for mechanized tools.
- Company: Leading company in mechanized tool servicing with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Why this job: Be the key player in enhancing service efficiency and customer satisfaction.
- Qualifications: B.E./B.Tech/Diploma in Mechanical or related field with 2-5 years of experience.
- Other info: Join a collaborative team and make a real impact in the industry.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Location: IN Delhi, DL, IN
Areas of Work: Sales & Marketing
Job Id: 13371
Job Purpose
Divisional Service Coordinator to manage onsite engineers, handle spares inventory, and ensure smooth complaint resolution. The candidate will act as the central point of coordination between engineers and other stakeholders, ensuring efficient servicing and minimal downtime for mechanized tools.
Responsibilities
- Complaint Handling & Onsite Support Coordination
- Act as the first point of contact for service engineers regarding customer complaints (Engineers will be reporting to him).
- Coordinate with onsite engineers to ensure timely resolution of complaints.
- Ensure adherence to service SLAs (Service Level Agreements) and response timelines.
- Ensure Open complaints and NPS need to be under control for every region.
- Spare Parts Inventory & Management
- Oversee the spares inventory for the assigned region.
- Ensure timely availability, tracking, and replenishment of spare parts.
- Work with vendors and supply chain teams to manage stock levels.
- Coordinate with Servicing agency for maintaining optimum inventory at engineer level.
- Open and Manage Service centres to handle all the mech tools complaints.
- Performance monitoring and documentation
- Oversee engineers’ weekly performance and give regular feedback for improvement.
- Provide training and arrange knowledge-sharing sessions to service engineers.
- Maintain documentation of service reports, common failures, and solutions.
- Cross-functional Coordination
- Work closely with the OEM service team to escalate unresolved technical issues.
- Coordinate with logistics and warehouse teams for smooth movement of spares.
- Process Management
- Ensure compliance with company policies, safety guidelines, and service standards.
- Monitor KPIs (Key Performance Indicators) for service efficiency and suggest improvements.
- Maintain and update MIS reports and dashboards for tracking performance.
Qualifications
B.E. / B.Tech / Diploma in Mechanical, Electrical, or related field.
Experience
2-5 years of experience in a service coordination, technical support, or after-sales role. Strong understanding of mechanized tools, pneumatic systems, and servicing processes.
SENIOR EXECUTIVE - MECHANISED TOOL SERVICING TECHNOLOGIST(13371) employer: Asian Paints
Contact Detail:
Asian Paints Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SENIOR EXECUTIVE - MECHANISED TOOL SERVICING TECHNOLOGIST(13371)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with mechanized tools or in service coordination. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge and understanding of service SLAs. We want you to be ready to discuss how you’d handle complaints and manage spares inventory like a champ!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you’ve successfully coordinated with teams or resolved issues quickly. This will demonstrate your ability to keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace SENIOR EXECUTIVE - MECHANISED TOOL SERVICING TECHNOLOGIST(13371)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Senior Executive - Mechanised Tool Servicing Technologist. Highlight your experience in service coordination and any relevant technical skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've handled complaints or managed inventory in the past, and show your enthusiasm for working with mechanized tools.
Showcase Your Technical Knowledge: Since this role requires a strong understanding of mechanized tools and servicing processes, make sure to mention any relevant qualifications or experiences. We want to see that you know your stuff!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Asian Paints
✨Know Your Mechanised Tools
Make sure you brush up on your knowledge of mechanised tools and pneumatic systems. Be ready to discuss specific tools you've worked with and how you've handled servicing issues in the past. This will show that you understand the technical side of the role.
✨Showcase Your Coordination Skills
Since this role involves managing onsite engineers and coordinating with various stakeholders, prepare examples of how you've successfully managed teams or projects in the past. Highlight your ability to resolve complaints efficiently and maintain service SLAs.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to complaint handling and inventory management. Think about how you would approach a situation where an engineer is struggling with a customer complaint or if spare parts are running low.
✨Demonstrate Your Performance Monitoring Experience
Prepare to discuss how you've monitored performance metrics in previous roles. Share specific KPIs you've tracked and how you used that data to improve service efficiency. This will show that you're results-driven and focused on continuous improvement.
