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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional dining experiences and manage restaurant operations.
- Company: Vibrant restaurant known for its excellent service and atmosphere.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in the hospitality industry.
- Why this job: Join a dynamic team and enhance your leadership skills while interacting with diverse guests.
- Qualifications: 2 years of experience in a similar role and strong customer service skills.
- Other info: Fast-paced environment with a focus on teamwork and guest satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities
- Greets guests and responds to guest inquiries and requests in a prompt and professional manner.
- Supervises the service rendered and delivery of ordered items by F&B attendants is timely and consistent with the restaurant’s standards.
- Equips with updated knowledge of the restaurant’s products and services.
- Resolves customers’ complaints during shift and logs all complaints for further follow-up actions.
- Conducts shift briefings to ensure restaurant activities and operational requirements are known to staff on duty.
- Checks and maintains stock for F&B supplies e.g. cutleries, dinnerware, glassware, etc. for smooth operations.
- Manage table reservation system and service crew.
- Oversees the maintenance cycle for service equipment.
- Adhere to hygiene and safety standards.
- Adheres to local regulations concerning health, safety, or other compliance requirements, as well as the company’s standard operating procedures.
- Handles other adhoc duties as and when assigned by Assistant Manager / F&B Manager.
Requirements
- Demonstrated ability to manage crew members.
- 2 years of relevant experience in a similar capacity.
- Demonstrated ability to interact with customers, employees, and third parties.
- Possesses strong problem-solving and training abilities.
- Interaction with guests in Mandarin & English is essential.
- Customer service-oriented mindset.
- Able to multi-task in a fast-paced environment.
Working Hours
6 days work week, including weekend & PH.
RESTAURANT CAPTAIN in Penarth employer: ASIA GRAND PTE. LTD.
Contact Detail:
ASIA GRAND PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RESTAURANT CAPTAIN in Penarth
✨Tip Number 1
Get to know the restaurant inside out! Familiarise yourself with the menu, specials, and any unique offerings. This way, when you chat with potential employers, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Restaurant Captain, like handling complaints or managing a busy shift. This will help you feel more confident during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees or industry professionals on social media. They might have insider tips or even refer you for the job. Plus, it shows you're genuinely interested in the restaurant scene.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to reach out directly. Don’t miss out on this opportunity!
We think you need these skills to ace RESTAURANT CAPTAIN in Penarth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like Restaurant Captain where guest interaction is key.
Tailor Your Experience: Make sure to highlight your relevant experience in the hospitality industry. We’re looking for someone with at least 2 years in a similar role, so be specific about your past responsibilities and how they relate to what we do at StudySmarter.
Be Problem-Solving Savvy: Since resolving customer complaints is part of the gig, share examples of how you've handled tricky situations in the past. This shows us that you’ve got the problem-solving skills we need to keep our guests happy!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ASIA GRAND PTE. LTD.
✨Know the Menu Inside Out
Make sure you’re familiar with the restaurant’s menu and any special offerings. This will not only impress your interviewers but also show that you’re genuinely interested in the role and the establishment.
✨Demonstrate Your Leadership Skills
As a Restaurant Captain, you’ll be supervising staff. Be ready to share examples of how you’ve successfully managed a team in the past. Highlight your ability to train and motivate crew members, as well as how you handle conflicts.
✨Prepare for Customer Interaction Scenarios
Expect questions about how you would handle difficult customer situations. Think of specific examples where you resolved complaints effectively. This will showcase your problem-solving skills and customer service orientation.
✨Showcase Your Multitasking Abilities
In a fast-paced environment, being able to juggle multiple tasks is crucial. Prepare to discuss how you manage your time and priorities during busy shifts, ensuring smooth operations while maintaining high service standards.
