MANAGEMENT EXECUTIVE in Penarth

Job Summary:

We are seeking passionate and ambitious individuals to join our team as a Management Executive. This structured, hands-on program is designed to provide a 360-degree view of restaurant operations through job rotation across key front-of-house roles: Waitress, Receptionist, and Captain. The objective is to cultivate strong operational skills, customer service excellence, and leadership capabilities in preparation for a future managerial role within our organization.

Job Description:

Your roles and responsibilities are as follows as a Management Executive:

· Welcome and host customers upon arrival to the restaurant.

. To deliver great and excellence customer service according to company standard.

· To serve and portion dishes quickly, efficiently systematically.

· Uphold quality, service & cleanliness according to company standard.

. Proficient in Menu Planning and recommendation of drinks, dishes and desserts to customer.

· Proficient in operating company reservation and table management system for advance reservation booking, amendment and cancellation.

· Management of front desk reception operations by receiving incoming calls, emails and attending to customers.

· Management and updating of customer record within the Customer Relationship Management system (CRM).

. Proficient in management of Point of Sales (POS) system for keying in of items and bill closing.

. Perform daily closing on the POS system.

. Petty Cash Management.

. Planning and management of Part-timers’ roster and daily performance record.

· Event Planning and management.

· Effective communication between departments to ensure smooth daily operation.

. Management of official company email accounts by responding to customers’ email in a timely manner

· Lead and manage a team of Service crew during operation.

· Assist manager by getting involved in planning, organizing and execution of special events.

· Inventory management of alcohol and beverages in a consistent and timely manner.

. Reporting of month-end stock take of inventories to headquarters.

· Adhere to hygiene and safety standards.

· Adhere to company’s standard operating procedures.

· Any other appropriate duties and responsibilities as assigned.

Job Requirements & Qualifications:

• Diploma or degree in Hospitality Management, Business, or related field (preferred)
• Fresh graduates or candidates with up to 1 year of F&B experience welcome
• Strong interpersonal and communication skills
• Positive attitude with a willingness to learn and grow
• Ability to work flexible hours, including weekends and holidays
• Passion for hospitality and delivering outstanding guest experiences