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- Tasks: Lead front desk operations and ensure top-notch customer service for our guests.
- Company: A vibrant restaurant management company in Penarth with a focus on guest experience.
- Benefits: Competitive pay, flexible shifts, and a fun work environment.
- Why this job: Join us to create memorable experiences and enhance your hospitality skills.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Work six days a week, including weekends and public holidays.
The predicted salary is between 24000 - 36000 £ per year.
A restaurant management company in Penarth is seeking an individual for front desk operations to ensure excellent customer service.
Responsibilities include:
- Managing client bookings
- Assisting guests with queries
- Ensuring compliance with hygiene and safety standards
Ideal candidates are expected to possess strong communication skills and the ability to maintain clear records. The role requires working six days a week, including weekends and public holidays.
Guest Experience Lead - F&B & Reservations in Penarth employer: ASIA GRAND PTE. LTD.
Contact Detail:
ASIA GRAND PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Lead - F&B & Reservations in Penarth
✨Tip Number 1
Make sure to showcase your communication skills during interviews. We all know that being a Guest Experience Lead means interacting with guests constantly, so be ready to demonstrate how you handle queries and resolve issues on the spot.
✨Tip Number 2
Research the restaurant management company before your interview. Knowing their values and what they stand for will help us tailor our responses and show that we’re genuinely interested in being part of their team.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that we’re engaged and keen to learn more about the role and the company culture, which is super important in the hospitality industry.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we can keep track of your progress throughout the hiring process.
We think you need these skills to ace Guest Experience Lead - F&B & Reservations in Penarth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of warmth and enthusiasm can go a long way in the hospitality industry.
Tailor Your Application: Make sure to customise your application for the Guest Experience Lead role. Highlight your relevant experience in front desk operations and customer service. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that make it easy for us to see your strengths. Avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ASIA GRAND PTE. LTD.
✨Know the Company Inside Out
Before your interview, do some research on the restaurant management company. Understand their values, mission, and what sets them apart in the F&B industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Guest Experience Lead, strong communication is key. Prepare examples from your past experiences where you successfully handled guest queries or resolved issues. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Demonstrate Your Organisational Skills
Since the role involves managing bookings and maintaining records, be ready to discuss how you stay organised. You might want to share specific tools or methods you use to keep track of tasks and ensure compliance with hygiene and safety standards.
✨Prepare for Weekend and Holiday Work
This position requires flexibility with working hours, including weekends and public holidays. Be prepared to discuss your availability and willingness to work during these times. Showing that you understand and accept this aspect of the job can set you apart from other candidates.
