At a Glance
- Tasks: Lead a team to deliver exceptional dining experiences and ensure smooth restaurant operations.
- Company: Join a vibrant restaurant known for its excellent service and atmosphere.
- Benefits: Competitive pay, flexible hours, and opportunities for growth in the hospitality industry.
- Other info: Fast-paced environment with a focus on teamwork and professional development.
- Why this job: Be at the forefront of guest interactions and make every dining experience memorable.
- Qualifications: 2 years of experience in a similar role and strong customer service skills.
The predicted salary is between 20250 - 24750 £ per year.
Responsibilities
- Greets guests and responds to guest inquiries and requests in a prompt and professional manner.
- Supervises the service rendered and delivery of ordered items by F&B attendants is timely and consistent with the restaurant’s standards.
- Equips with updated knowledge of the restaurant’s products and services
- Resolves customers’ complaints during shift and logs all complaints for further follow-up actions.
- Conducts shift briefings to ensure restaurant activities and operational requirements are known to staff on duty.
- Checks and maintains stock for F&B supplies e. g. cutleries, dinnerware, glassware, etc. for smooth operations.
- Manage table reservation system and service crew
- Oversees the maintenance cycle for service equipment.
- Adhere to hygiene and safety standards
- Adheres to local regulations concerning health, safety, or other compliance requirements, as well as the company’s standard operating procedures
- Handles other adhoc duties as and when assigned by Assistant Manager / F&B Manager.
Requirements
- Demonstrated ability to manage crew members
- 2 years of relevant experience in a similar capacity
- Demonstrated ability to interact with customers, employees, and third parties
- Possesses strong problem-solving and training abilities
- Interaction with guests in Mandarin & English is essential
- Customer service-oriented mindset
- Able to multi-task in a fast-paced environment
Working Hours
6 days work week, including weekend & PH.
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RESTAURANT CAPTAIN in Penarth employer: ASIA GRAND PTE. LTD.
As a Restaurant Captain at our esteemed establishment, you will thrive in a dynamic and supportive work environment that prioritises exceptional customer service and employee development. We offer comprehensive training programs, opportunities for career advancement, and a vibrant team culture that celebrates diversity and collaboration. Located in a bustling area, our restaurant not only provides a rewarding career path but also the chance to engage with a diverse clientele, making every day unique and fulfilling.
StudySmarter Expert Advice🤫
We think this is how you could land RESTAURANT CAPTAIN in Penarth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ASIA GRAND PTE. LTD.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ASIA GRAND PTE. LTD.
Don't be shy about reaching out to ASIA GRAND PTE. LTD. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace RESTAURANT CAPTAIN in Penarth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ASIA GRAND PTE. LTD. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ASIA GRAND PTE. LTD.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
