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- Tasks: Manage workshop processes, ensure customer satisfaction, and lead a team of technicians.
- Company: Join a growing franchised dealership in Basingstoke with a focus on development.
- Benefits: Earn up to £34,000 plus overtime, with Monday to Friday hours and career progression opportunities.
- Why this job: Be part of a supportive team that values your growth and offers a dynamic work environment.
- Qualifications: Previous experience as a Service Advisor or Workshop Controller is essential.
- Other info: Contact Ed Bott at ASI Recruitment for more details and ensure your CV has your contact info.
Automotive Workshop Controller required in Basingstoke
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
Up to £34,000 + OTE
Monday to Friday only
Our client an expanding franchised dealership is seeking an experienced and driven Workshop Controller to assist it driving further success from the workshop.
This is a fantastic opportunity to join a local dealer group that provides a great environment for development both with training and career progression.
Key Responsibilities:
* Assist in the management of implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels
* To deliver gross profit in the department by maximising the number of hours available, driving revenue per transaction, ensuring 100% adherence to the VHC process and motivating product sales
* To distribute and control the issue of work to the Technicians to maximise quality and overall efficiency
* Lead, motivate, coach and develop the team to achieve their daily objectives
* Ensure a strong relationship is maintained with the parts department to maximise parts availability.
* Ensure the accurate completion of all relevant documentation for each repair
For your hard work you will be rewarded with:
* Great dealer group and brand
* Opportunities to expand your skill-set and further career prospects
* Stable and progressive management team
You must possess previous experience within a busy Service Department as a Service Advisor or Workshop Controller.
If this position sounds perfect for the next step in your career, please get in touch with Ed Bott at ASI Recruitment using ref: 7323 to discuss in more detail.
Important
ASI Recruitment will not forward your CV to any job without speaking to you first, can you please make sure your contact details are on your CV, Mobile, Email and Landline if you have one
If you would like to know more about this exciting opportunity, please get in touch with your current and accurate CV.
Our standard procedure is to speak to you before we send your CV to any of our clients so please make sure your contact details are on your CV
Workshop Controller employer: ASI Recruitment
Contact Detail:
ASI Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the automotive industry. Being knowledgeable about current practices will not only help you stand out during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the automotive sector, especially those who work as Workshop Controllers or in similar roles. Engaging with them can provide valuable insights and potentially lead to referrals that could enhance your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to workshop management and customer satisfaction. Think of specific examples from your past experience that showcase your ability to lead a team and improve efficiency.
✨Tip Number 4
Research the dealership's values and culture. Understanding their approach to customer service and team dynamics will allow you to tailor your responses during the interview, showing that you are a great fit for their environment.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in a busy Service Department, particularly as a Service Advisor or Workshop Controller. Use specific examples that demonstrate your ability to manage processes and drive customer satisfaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your leadership skills. Mention how you can contribute to the dealership's success by motivating the team and ensuring high-quality service.
Highlight Key Skills: Emphasise skills such as team leadership, process management, and customer service excellence. Make sure to mention your experience with VHC processes and any relevant training or certifications.
Include Contact Information: Ensure your CV includes up-to-date contact details, including your mobile number, email, and landline if applicable. This is crucial as the recruitment agency will need to reach you before forwarding your application.
How to prepare for a job interview at ASI Recruitment
✨Showcase Your Leadership Skills
As a Workshop Controller, you'll need to lead and motivate your team. Be prepared to discuss your previous experiences in managing teams, how you handle conflicts, and your approach to coaching and developing staff.
✨Demonstrate Customer Focus
Customer satisfaction is key in this role. Prepare examples of how you've previously improved customer service or resolved issues in a workshop environment. Highlight your understanding of the importance of maintaining high standards.
✨Understand the Financials
You’ll be responsible for driving revenue and profit. Brush up on your knowledge of financial metrics relevant to a workshop, such as gross profit and revenue per transaction, and be ready to discuss how you've maximised these in past roles.
✨Familiarise Yourself with Processes
The job requires implementing effective processes. Research common workshop processes, like Vehicle Health Checks (VHC), and be ready to explain how you would ensure adherence to these processes to improve efficiency and quality.
