At a Glance
- Tasks: Welcome customers and manage their service needs in a fast-paced environment.
- Company: Join a successful automotive aftersales team with a supportive culture.
- Benefits: Monday to Friday hours, competitive salary, bonuses, and ongoing training.
- Other info: Opportunity for long-term career growth in the automotive industry.
- Why this job: Build relationships and deliver exceptional customer service while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27000 - 27000 £ per year.
An exciting opportunity has arisen for a Service Advisor to join a busy and successful automotive aftersales team. This is a fantastic opportunity for someone with excellent customer service skills who enjoys working in a fast-paced environment.
While experience in the automotive industry would be an advantage, it's not essential. If you've worked in a customer-facing role, can build great relationships, and enjoy delivering outstanding service, we'd love to hear from you.
The Role
- Welcoming customers and managing their service and repair requirements.
- Booking vehicles into the workshop and keeping customers updated throughout the day.
- Liaising with technicians to ensure work is completed efficiently.
- Preparing estimates, invoices and service documentation.
- Delivering exceptional customer service from drop-off to collection.
- Working towards customer satisfaction and departmental performance targets.
What We're Looking For
- Previous customer service or service advisor experience.
- Strong communication and organisational skills.
- A positive, can-do attitude and the ability to work well under pressure.
- Good IT skills and the ability to learn new systems.
- Experience using Pinnacle and/or Kerridge DMS would be beneficial, but training can be provided.
What's on Offer
- Monday to Friday working hours – 8:00am to 5:30pm.
- Competitive basic salary.
- Performance-related bonus scheme.
- Ongoing training and development.
- Supportive team environment.
- Opportunity to build a long-term career within a successful automotive aftersales operation.
If you're looking for a role where customer service is at the heart of everything you do, and you want to develop a rewarding career in the automotive industry, we'd love to hear from you.
