At a Glance
- Tasks: Help customers with vehicle repairs and provide clear, friendly advice.
- Company: Join a successful independent garage group in a supportive office team.
- Benefits: Earn £36,000 - £40,000 plus bonuses, enjoy 20 days leave, and free Friday lunches.
- Other info: Enjoy a friendly environment with no weekend work and opportunities for social events.
- Why this job: Make a real difference by building trust and helping customers feel confident about their vehicle needs.
- Qualifications: Strong automotive knowledge and excellent communication skills required.
The predicted salary is between 32400 - 39600 £ per year.
People don't buy services; they buy confidence, trust and peace of mind.
Are you a technically minded automotive professional who enjoys speaking with customers and helping them make informed decisions? We're recruiting on behalf of a successful independent garage group for a Technical Sales & Service Advisor to join their friendly office team in Ewhurst. This is a fantastic opportunity for someone with strong automotive knowledge who can confidently explain repair recommendations, build trust with customers, and help convert estimates into confirmed bookings.
This isn't a hard sales role. It's about providing excellent customer service, offering clear advice, and giving customers the confidence to proceed with the work their vehicle needs.
The Role
Working as part of a small, supportive team, you'll be responsible for creating accurate repair estimates and following up with customers to discuss the work recommended for their vehicle. Enquiries will come from a variety of sources, including:
- Vehicle Health Checks (VHCs)
- MOT failures
- General customer enquiries
- Recommended repair work
You'll prepare detailed estimates, explain the work and associated costs, offer customers different repair options where appropriate, and confidently ask for the booking. Where customers decide not to proceed, you'll gather feedback to help improve future quote conversions.
What You'll Be Doing
- Producing accurate quotations for vehicle repairs and maintenance
- Calling customers to explain recommended work and associated costs
- Offering repair options to suit different budgets where appropriate
- Following up outstanding estimates to maximise booking conversions
- Building trust through honest, knowledgeable conversations rather than high-pressure selling
- Recording customer feedback when work isn't authorised
- Working closely with the workshop and service team to ensure a smooth customer journey
What We're Looking For
- Automotive technical knowledge is essential
- Previous experience in a Service Advisor, Parts Advisor, Workshop Controller, Vehicle Technician or similar automotive role
- Excellent communication and customer service skills
- Comfortable speaking with customers over the phone
- Confident using computer systems to prepare estimates and manage bookings
- Someone who can explain technical information in a clear, customer-friendly way
- A positive, organised approach with strong attention to detail
What's On Offer
- Basic salary of £36,000 - £40,000
- Bonus scheme (details available during the recruitment process)
- Monday to Friday, 8:00am - 5:00pm (1-hour lunch)
- No weekend working
- 20 days annual leave plus Bank Holidays
- Long Service Leave increasing holiday entitlement up to 25 days
- Free Friday lunch
- Regular company social events
- Free onsite parking
- Friendly, supportive office environment with a small close-knit team
If you have a solid automotive background, enjoy helping customers, and want to move into a role where your technical knowledge and communication skills can make a real difference, we'd love to hear from you.
Technicial Sales & Service Advisor employer: ASI Recruitment
ASI Recruitment is an excellent employer, offering a supportive work culture that values attention to detail and high-quality service. Employees benefit from competitive salaries, standard working hours, and opportunities for professional growth in the thriving Dorking area, making it an ideal place for those passionate about vehicles and appraisals.
