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For Companies At a Glance
- Tasks: Manage customer bookings and ensure outstanding service in a busy garage environment.
- Company: High-end independent garage known for quality workmanship and exceptional customer care.
- Benefits: Competitive salary, bonuses, 30 days holiday, and a professional working environment.
- Why this job: Join a dynamic team and be the key contact for customers in a premium setting.
- Qualifications: Previous motor trade experience and strong customer service skills required.
- Other info: Confidential job search with ASI Recruitment; your details stay private.
The predicted salary is between 29250 - 31000 £ per year.
We are working on behalf of a well-established, high-end independent garage in the Cranleigh area who are looking to welcome an experienced Service Booking Coordinator to their front-of-house team. This is a key customer-support role, ideal for someone from the motor trade who takes pride in delivering outstanding service, thrives in a busy workshop environment, and enjoys being the central point of contact between customers and the workshop.
The Role
You’ll be responsible for managing the customer journey from first contact through to post-service follow-up, ensuring every interaction reflects the premium standards of the business. Your responsibilities will include (but are not limited to):
- Appointment Scheduling & Management: Handling incoming and outgoing calls to book, reschedule or cancel service appointments, or directing calls to the appropriate team member.
- Customer Communication: Confirming appointments, sending reminders via SMS / WhatsApp Business, and responding to customer enquiries.
- Workshop Optimisation: Working closely with the Workshop Controller to align bookings with technician and business capacity, ensuring a smooth and efficient daily workflow.
- Documentation & Accuracy: Reviewing vehicle history, accurately recording customer concerns, and maintaining the booking system.
- Loan Car Management: Coordinating and managing the allocation of service loan vehicles.
- Service Promotion: Making outbound calls to promote service offers, due services, MOT reminders, etc.
- Follow-Up Courtesy Calls: Contacting customers after vehicle collection to ensure expectations were exceeded and satisfaction is high.
- Customer Feedback & Issue Resolution: Reporting any concerns or feedback promptly to the General Manager so issues can be addressed swiftly.
Hours & Package
- Monday – Friday only (no weekends)
- 8:00am – 5:30pm or 8:00am – 6:00pm
Salary Options:
- 8:00am – 5:30pm: circa £29,250
- 8:00am – 6:00pm: circa £31,000
Additional Benefits:
- Front of House bonus: typically, £5,000 – £6,000 per year depending on performance
- Retention bonus: £250 per year, increasing annually up to £1,250 per year after 5 years, on top of any pay rises
- 22 days holiday + bank holidays (30 days total)
- Stable, professional working environment with a strong reputation for quality
About You
- Previous motor trade experience is essential
- Confident, professional telephone manner
- Highly organised with strong attention to detail
- Customer-focused with a calm, proactive approach
- Comfortable working in a busy, diary-driven environment
Location
Based in the Cranleigh area, working with a respected, high-end independent garage known for quality workmanship and exceptional customer care.
Other Opportunities
If you are looking for something else in the Automotive sector, please get in touch, as at ASI Automotive Recruitment, we make it our mission to find the right job for YOU!!
Referral Scheme
If you’re not a Service Bookings Coordinator, but you know of someone who is and may be interested we will pay £75 in vouchers of your choice for a successful recommendation. If you’re interested or know of someone that might be please get in touch.
Important
Silent Search™ Looking for a new role but want to keep it confidential? With ASI Recruitment, your details remain completely anonymous until you’re invited to interview. Your job search stays private — just as it should.
Please note: ASI Recruitment will never move forward with an application without speaking to you first. To make sure we can reach you quickly, please include up-to-date contact details (mobile, email, and landline if you have one) on your CV.
The job is based in Cranleigh, and our client would like you to have a commute you can carry out in the long term. If you would like to know more about this exciting opportunity, please get in touch with your current and accurate CV.
Our standard procedure is to speak to you before we send your CV to any of our clients so, please make sure your contact details are on your CV.
Service Booking Coordinator in Surrey employer: ASI Recruitment
Contact Detail:
ASI Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Booking Coordinator in Surrey
✨Tip Number 1
Get to know the company! Research their values and what makes them tick. When you walk into that interview, show them you’re not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of customer communication, make sure you can confidently handle calls. Role-play with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Be ready to showcase your organisational skills. Bring examples of how you've managed busy schedules or handled multiple tasks at once. This will help demonstrate that you can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Service Booking Coordinator in Surrey
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous motor trade experience in your application. We want to see how your background aligns with the role of Service Booking Coordinator, so don’t hold back on those relevant skills!
Be Personable: Since this role is all about customer communication, let your personality shine through in your written application. Use a friendly tone and show us that you’re confident and professional, just like you would on the phone.
Attention to Detail is Key: We love candidates who are organised and detail-oriented. Make sure your CV and cover letter are free from typos and clearly formatted. This reflects the high standards we uphold at our garage!
Apply Through Our Website: To make things easier for us both, apply directly through our website. It streamlines the process and ensures we get your application as quickly as possible. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ASI Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Booking Coordinator. Familiarise yourself with appointment scheduling, customer communication, and workshop optimisation. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding service, be prepared to share examples of how you've excelled in customer support in the past. Think of specific situations where you resolved issues or went above and beyond for a customer, as this will highlight your suitability for the position.
✨Prepare for Common Questions
Anticipate questions related to your experience in the motor trade and your approach to managing customer interactions. Practice your responses to questions like 'How do you handle difficult customers?' or 'Can you describe a time when you improved a process?' This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the company culture, team dynamics, or future growth opportunities. This not only shows your interest but also helps you determine if the garage is the right fit for you.
