At a Glance
- Tasks: Be the friendly face of our service team, handling customer calls and bookings.
- Company: Join a well-established independent garage with a supportive atmosphere.
- Benefits: Competitive salary, bonus potential, and a dynamic work environment.
- Other info: Enjoy a close-knit team where your contributions are valued every day.
- Why this job: Make a difference in customer experiences while thriving in a fast-paced role.
- Qualifications: Previous administrative experience and excellent customer service skills.
The predicted salary is between 25185 - 28000 £ per year.
Join a Close-Knit Team Where You ll Be Valued Every Day.
Service Administrator Haslemere | 29,700 32,000 + 5,000 Bonus Are you an organised, customer-focused administrator looking for your next opportunity?
Our client, a well-established independent specialist garage in Haslemere, is looking for a Service Administrator to join their friendly and supportive team.
This is a varied front-of-house role where you ll be the first point of contact for customers while providing vital administrative support to the Service Advisor.
You ll also step in to provide cover during lunch breaks, making this an excellent opportunity for someone who enjoys a busy, fast-paced environment.
The Role As Service Administrator, your day-to-day responsibilities will include: * Answering incoming customer calls and providing excellent customer service. * Booking vehicles in for servicing, repairs and maintenance. * Preparing invoices and handling general administrative tasks. * Supporting the Service Advisor with daily operations. * Maintaining accurate customer and vehicle records. * Assisting with general front desk duties to ensure the smooth running of the service department.
About You We re looking for someone who is: * Experienced in an administrative role. * Friendly, professional and confident dealing with customers over the phone and in person. * Highly or...
Service Administrator in Surrey employer: ASI Recruitment
ASI Recruitment is an excellent employer, offering a supportive work culture that values attention to detail and high-quality service. Employees benefit from competitive salaries, standard working hours, and opportunities for professional growth in the thriving Dorking area, making it an ideal place for those passionate about vehicles and appraisals.
StudySmarter Expert Advice🤫
We think this is how you could land Service Administrator in Surrey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ASI Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ASI Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Administrator in Surrey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ASI Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at ASI Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ASI Recruitment!
How to prepare for a job interview at ASI Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
