At a Glance
- Tasks: Book vehicles, manage customer communication, and deliver top-notch service.
- Company: Expanding LCV Main Dealer in Sittingbourne with a focus on growth.
- Benefits: Competitive salary, no weekends, and genuine career progression.
- Other info: Confidential job search options available for privacy.
- Why this job: Join a dynamic team and kickstart your automotive career with real opportunities.
- Qualifications: Strong customer service skills and a proactive attitude are key.
The predicted salary is between 34000 - 36000 £ per year.
A busy and growing LCV Main Dealer in the Sittingbourne area is looking to recruit a Service Advisor to join its expanding aftersales team. This position has become available due to continued investment and growth at the site, including an expanded showroom, additional technician hires and major investment into the business this year.
This is a brilliant opportunity for somebody who enjoys dealing with customers, works well in a fast-paced environment and is looking to build a long-term career with genuine progression opportunities.
Responsibilities- Booking vehicles into the workshop
- Managing customer communication throughout the repair process
- Liaising with the workshop and parts department
- Upselling additional work where appropriate
- Delivering excellent customer service and building strong customer relationships
You’ll be joining an established and expanding team consisting of:
- 2 Service Advisors
- 9 Technicians
- 1 Parts Advisor
- Automotive experience is not essential.
- Strong customer service skills
- A positive and proactive attitude
- Good organisation and communication
- Drive, ambition and a genuine desire to progress
£28,000-£30,000 basic salary, £34,000-£36,000 OTE. Monday-Friday only. Shift pattern of either, 7:00am-5:00pm, 7:30am-5:30pm.
This could suit somebody already working within the motor trade or somebody from a strong customer-facing background looking to break into the industry.
If you’re looking for a stable Monday-Friday role with a growing commercial dealer group that is heavily investing into its people and site, apply now for immediate consideration.
Other Opportunities & Referral SchemeIf this role isn’t quite right but you’re looking for something else in the automotive sector, please get in touch — at ASI Automotive Recruitment we’re committed to finding the right opportunity for you. We also offer a £75 voucher referral reward if you recommend a vehicle technician who we successfully place.
Confidential Job Search – Silent Search™Looking for a new role but want to keep things private? With Silent Search™, your details remain anonymous until interview stage. We will always speak with you before submitting your CV to any client, so please ensure your contact details are up to date. If you’d like to learn more, please send your current CV and get in touch.
Service Advisor - 8202 - Kent in Sittingbourne employer: ASI Recruitment
Join a dynamic and expanding team at a leading LCV Main Dealer in the Sittingbourne area, where your commitment and ambition will be rewarded with a competitive salary and excellent OTE potential. Enjoy a supportive work culture that prioritises employee growth, with no weekend shifts and a focus on building strong customer relationships in a fast-paced environment. This is an ideal opportunity for those looking to establish a long-term career in the automotive industry, backed by significant investment in both the business and its people.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - 8202 - Kent in Sittingbourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ASI Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ASI Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor - 8202 - Kent in Sittingbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ASI Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at ASI Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ASI Recruitment!
How to prepare for a job interview at ASI Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
