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For Companies At a Glance
- Tasks: Manage customer bookings and ensure outstanding service in a busy garage environment.
- Company: High-end independent garage known for quality and exceptional customer care.
- Benefits: Competitive salary, bonuses, 30 days holiday, and a professional working environment.
- Why this job: Join a dynamic team and be the key contact for customers in a premium setting.
- Qualifications: Motor trade experience and strong customer service skills required.
- Other info: Enjoy a stable role with opportunities for growth and a referral bonus scheme.
The following information aims to provide potential candidates with a better understanding of the requirements for this role.
We are working on behalf of a well-established, high-end independent garage in the Cranleigh area who are looking to welcome an experienced Service Booking Coordinator to their front-of-house team. This is a key customer-support role, ideal for someone from the motor trade who takes pride in delivering outstanding service, thrives in a busy workshop environment, and enjoys being the central point of contact between customers and the workshop.
The Role
You’ll be responsible for managing the customer journey from first contact through to post-service follow-up, ensuring every interaction reflects the premium standards of the business. Your responsibilities will include (but are not limited to):
- Appointment Scheduling & Management: Handling incoming and outgoing calls to book, reschedule or cancel service appointments, or directing calls to the appropriate team member.
- Customer Communication: Confirming appointments, sending reminders via SMS / WhatsApp Business, and responding to customer enquiries.
- Workshop Optimisation: Working closely with the Workshop Controller to align bookings with technician and business capacity, ensuring a smooth and efficient daily workflow.
- Documentation & Accuracy: Reviewing vehicle history, accurately recording customer concerns, and maintaining the booking system.
- Loan Car Management: Coordinating and managing the allocation of service loan vehicles.
- Service Promotion: Making outbound calls to promote service offers, due services, MOT reminders, etc.
- Follow-Up Courtesy Calls: Contacting customers after vehicle collection to ensure expectations were exceeded and satisfaction is high.
- Customer Feedback & Issue Resolution: Reporting any concerns or feedback promptly to the General Manager so issues can be addressed swiftly.
Hours & Package
- Monday – Friday only (no weekends)
- 8:00am – 5:30pm or 8:00am – 6:00pm
Salary Options:
- 8:00am – 5:30pm: circa £29,250
- 8:00am – 6:00pm: circa £31,000
Additional Benefits:
- Front of House bonus: typically, £5,000 – £6,000 per year depending on performance
- Retention bonus: £250 per year, increasing annually up to £1,250 per year after 5 years, on top of any pay rises
- 22 days holiday + bank holidays (30 days total)
- Stable, professional working environment with a strong reputation for quality
About You
- Previous motor trade experience is essential
- Confident, professional telephone manner
- Highly organised with strong attention to detail
- Customer-focused with a calm, proactive approach
- Comfortable working in a busy, diary-driven environment
Location
Based in the Cranleigh area, working with a respected, high-end independent garage known for quality workmanship and exceptional customer care.
If you would like to know more about this exciting opportunity, please get in touch with your current and accurate CV.
Service Booking Coordinator employer: ASI Recruitment
Contact Detail:
ASI Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Booking Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, services, and customer feedback. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates like you!
We think you need these skills to ace Service Booking Coordinator
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous motor trade experience in your application. We want to see how your background aligns with the role of Service Booking Coordinator, so don’t hold back on those relevant skills!
Be Professional and Personable: Since this role involves a lot of customer communication, it’s important to convey a confident and professional tone in your written application. Let us know how you can bring that calm, proactive approach to our team.
Attention to Detail is Key: We love candidates who are organised and detail-oriented. Make sure your CV and cover letter are free from typos and clearly formatted. This reflects the high standards we uphold at our garage!
Apply Through Our Website: To make things easier for us both, please apply through our website. It helps us keep track of applications and ensures you’re considered for this exciting opportunity as a Service Booking Coordinator!
How to prepare for a job interview at ASI Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Booking Coordinator. Familiarise yourself with appointment scheduling, customer communication, and workshop optimisation. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding service, be prepared to share examples of how you've excelled in customer support in the past. Think of specific situations where you resolved issues or went above and beyond for a customer, as this will highlight your suitability for the position.
✨Prepare for Common Questions
Anticipate questions related to your experience in the motor trade and your approach to managing customer interactions. Practice your responses to questions like 'How do you handle difficult customers?' or 'Can you describe a time when you improved a process?' This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the company culture, team dynamics, or future growth opportunities. This not only shows your interest but also helps you determine if the garage is the right fit for you.
