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- Tasks: Be the go-to person for customers, managing bookings and ensuring top-notch service.
- Company: Join a prestigious team specialising in luxury and performance vehicles.
- Benefits: Enjoy a competitive salary, bonus potential, free parking, and a supportive work environment.
- Why this job: This role offers ownership of your customer base and a chance to excel in a premium setting.
- Qualifications: Experience in the automotive sector, strong communication skills, and a passion for customer service are essential.
- Other info: Flexible Monday to Friday hours and referral bonuses available for successful recommendations.
The predicted salary is between 30000 - 35000 £ per year.
The sports car has become the symbol of freedom and escape from everyday life.” Service Advisor Basic Salary of £30k-£35k! Profit Share Bonus up to £15k! Premium Luxury and Performance Cars! Cranleigh Area We are looking for a proactive and experienced Service Advisor to join our prestigious automotive service team specializing in luxury and performance vehicles. You will be the sole advisor managing the customer base for three highly skilled technicians, delivering exceptional service and ensuring smooth communication between customers and the workshop. Key Responsibilities: * Act as the main point of contact for customers, managing service bookings, inquiries, and aftercare * Provide outstanding customer service, maintaining strong relationships and ensuring customer satisfaction * Liaise effectively between customers and technicians to coordinate repair and maintenance schedules * Accurately record customer information, service requirements, and vehicle details in the system * Assist in managing departmental profit by maximizing service opportunities and maintaining cost control * Work independently managing a busy workload and prioritizing customer needs efficiently * Support the smooth operation of the service department, ensuring deadlines and targets are met Key Requirements: * Proven trade experience within the automotive sector, ideally within a luxury or performance vehicle environment * Strong communication and interpersonal skills, with the ability to manage customer expectations * Excellent organizational skills and attention to detail * Confidence in working independently and taking ownership of your role * Basic IT skills and experience with automotive management software is advantageous * A passion for customer service and delivering a premium experience What We Offer: * Competitive basic salary of £30,000 – £35,000 * Attractive bonus potential of up to £15,000 OTE based on profit share in the department * Free onsite parking * Supportive, professional working environment * Monday to Friday working hours, 8:15 AM – 5:30 PM If you have trade experience and a commitment to delivering excellent customer service in a luxury automotive environment, we’d love to hear from you. Apply now to join a dedicated team where you will have ownership of your customer base and play a key role in our service department’s success. Other Opportunities If you are looking for something else in the Automotive sector, please get in touch, as at ASI Automotive Recruitment, we make it our mission to find the right job for YOU!! Referral Scheme If you’re not a Service Advisor, but you know of someone who is and maybe interested we will pay £75 in vouchers of your choice for a successful recommendation. If you’re interested or know of someone that might be please get in touch. Important ASI Recruitment will not forward your CV to any job without speaking to you first, can you please make sure your contact details are on your CV, Mobile, Email and Landline if you have one The job is based in the Cranleigh Area and our client would like you to have a commute you can carry out in the long term. If you would like to know more about this exciting opportunity please get in touch with your current and accurate CV. Our standard procedure is to speak to you before we send your CV to any of our clients so please make sure your contact details are on your CV
Service Advisor employer: ASI Recruitment
Contact Detail:
ASI Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the luxury and performance vehicle market. Understanding the specific needs and expectations of customers in this sector will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the automotive industry, especially those who work with luxury brands. Attend events or join online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Prepare to discuss your previous experience in customer service and how it relates to managing high-end clientele. Be ready to share specific examples that demonstrate your ability to exceed customer expectations.
✨Tip Number 4
Research the company and its values thoroughly. Being able to articulate why you want to work for them and how you align with their mission can make a significant impact during your interview.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the automotive sector, especially if you've worked with luxury or performance vehicles. Emphasise your customer service skills and any specific achievements that demonstrate your ability to manage customer relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to delivering exceptional customer service. Mention why you are interested in this specific role and how your background aligns with the responsibilities outlined in the job description.
Highlight Key Skills: In your application, make sure to highlight key skills such as communication, organisation, and attention to detail. Provide examples of how you've successfully managed customer expectations and coordinated between customers and technicians in previous roles.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a Service Advisor role.
How to prepare for a job interview at ASI Recruitment
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to provide outstanding customer service is crucial. Prepare examples of how you've successfully managed customer expectations and resolved issues in the past. This will demonstrate your commitment to delivering a premium experience.
✨Know the Luxury Automotive Market
Familiarise yourself with the luxury and performance vehicle market. Be ready to discuss trends, popular models, and what sets these vehicles apart. This knowledge will show your passion for the industry and help you connect with the interviewers.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. You might be asked to explain complex technical information, so being able to simplify it for customers is essential.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about situations where you've had to prioritise tasks or manage a busy workload. Prepare to explain your thought process and the outcomes of your actions.
