At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle service journeys.
- Company: Join a reputable main dealer in Eastbourne with a supportive team.
- Benefits: OTE of £36,000–£40,000, Monday to Friday hours, and 24 days' annual leave.
- Other info: Confidential job search options available and referral rewards for candidates.
- Why this job: Kickstart your career in the automotive industry with real progression opportunities.
- Qualifications: Experience in customer-facing roles and a passion for excellent service.
The predicted salary is between 36000 - 40000 £ per year.
Your next promotion could start with this application.
- Service Advisor – Main Dealer
- Eastbourne | Monday–Friday | 8:00am–5:30pm | OTE £36,000–£40,000
Are you passionate about delivering exceptional customer service within the automotive industry?
Looking to join a successful main dealer where your hard work is recognised and rewarded?
Our client is seeking an enthusiastic and customer-focused
Service Advisor to join their friendly aftersales team in Eastbourne.
Working alongside an experienced Service Advisor, you'll play a key role in delivering an outstanding customer experience while helping to drive the success of the service department.
The Role
As a Service Advisor, you'll be the first point of contact for customers, managing their vehicle service and repair journey from start to finish.
You'll build strong relationships, provide expert advice, and identify opportunities to upsell additional products and services where appropriate.
Key Responsibilities
- Welcoming customers and delivering exceptional levels of service.
- Booking vehicles in for servicing, maintenance and repairs.
- Keeping customers informed throughout the repair process.
- Liaising with technicians to ensure work is completed efficiently.
- Upselling additional work, products and services where appropriate.
- Handling customer queries professionally and ensuring high levels of satisfaction.
- Maintaining accurate records and ensuring excellent communication at every stage.
What's on Offer?
- OTE of £36,000–£40,000 with a competitive basic salary.
- Monday to Friday working hours only (8:00am–5:30pm).
- 24 days' annual leave plus Bank Holidays.
- Join a well-established and reputable main dealer.
- Genuine opportunity to progress into a Senior Service Advisor position.
- Supportive team environment working alongside an experienced Service Advisor.
About You
You'll ideally have previous experience as a Service Advisor or within a customer-facing automotive role.
You'll be confident communicating with customers, commercially aware, and motivated by delivering excellent service while maximising sales opportunities.
If you're looking for your next step with a respected main dealer that offers career progression and excellent earning potential, we'd love to hear from you.
Apply today to find out more about this exciting opportunity in Eastbourne.
Other Opportunities & Referral Scheme
If this role isn’t quite right but you’re looking for something else in the automotive sector, please get in touch — at ASI Automotive Recruitment we’re committed to finding the right opportunity for you.
We also offer a £75 voucher referral reward if you recommend a candidate who we successfully place.
Confidential Job Search – Silent Search™
Looking for a new role but want to keep things private?
With Silent Search™, your details remain anonymous until interview stage.
We will always speak with you before submitting your CV to any client, so please ensure your contact details are up to date.
If you’d like to learn more, please send your current CV and get in touch.
Service Advisor - 8392 - East Sussex employer: ASI Recruitment
ASI Recruitment is an excellent employer, offering a supportive work culture that values attention to detail and high-quality service. Employees benefit from competitive salaries, standard working hours, and opportunities for professional growth in the thriving Dorking area, making it an ideal place for those passionate about vehicles and appraisals.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - 8392 - East Sussex
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ASI Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ASI Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor - 8392 - East Sussex
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ASI Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at ASI Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ASI Recruitment!
How to prepare for a job interview at ASI Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
