At a Glance
- Tasks: Deliver outstanding customer service and support customers through their vehicle service journey.
- Company: Established automotive dealership in Portsmouth with a focus on customer satisfaction.
- Benefits: Competitive salary, 33 days leave, exclusive discounts, and flexible working options.
- Other info: Opportunities for ongoing training and career development available.
- Why this job: Join a fantastic team and develop your skills in a rewarding automotive career.
- Qualifications: Experience in customer service, strong communication skills, and a full UK driving licence.
The predicted salary is between 31500 - 38500 £ per year.
Are you passionate about delivering outstanding customer service and looking for your next opportunity within the automotive industry? We’re recruiting for an experienced Service Advisor to join a successful and established dealership in Portsmouth. This is a fantastic opportunity to become a key part of an aftersales team, working with customers throughout their vehicle’s service and repair journey.
As the main point of contact for customers, you’ll play an important role in ensuring every interaction is professional, efficient and memorable. You’ll work closely with the workshop team to keep customers informed, provide honest advice and deliver a first-class experience.
What’s on offer?
- Basic salary of £31,018 OTE of £40,000
- 33 days annual leave including bank holidays
- Company pension scheme
- Exclusive retail and vehicle discounts
- Servicing offers and employee benefits
- Family-friendly policies to support work-life balance
- Cycle-to-work scheme
- Wellbeing support for you and your family
- 24/7 access to healthcare professionals
- Paid volunteering day
- Company share purchase plan
- Referral rewards
- Ongoing training and career development opportunities
- Life assurance
- Flexible working options available
The role:
- Welcoming customers and providing a professional, friendly service
- Acting as the main point of contact throughout the service and repair process
- Keeping customers updated on vehicle progress and any additional requirements
- Building strong relationships and ensuring customer satisfaction
- Liaising with technicians to understand and explain recommended work
- Identifying opportunities for additional services and repairs where appropriate
- Booking vehicles into the workshop and managing appointments efficiently
- Carrying out pre-booking calls to confirm customer requirements
- Maintaining accurate customer records and updating dealership systems
About you:
We’re looking for someone who enjoys working with people and takes pride in delivering excellent customer service. You’ll ideally have:
- Previous experience in a customer-facing role
- Strong communication and relationship-building skills
- Experience working in a target-driven environment
- Excellent organisation skills with the ability to manage priorities
- A proactive approach and attention to detail
- The confidence to recommend additional products and services
- A full UK driving licence
If you’re looking for a rewarding Service Advisor position where you can develop your skills, work with a fantastic team and progress your career within the automotive sector, we’d love to hear from you.
Service Advisor - Hampshire in Portsmouth employer: ASI Recruitment
ASI Recruitment is an excellent employer, offering a supportive work culture that values attention to detail and high-quality service. Employees benefit from competitive salaries, standard working hours, and opportunities for professional growth in the thriving Dorking area, making it an ideal place for those passionate about vehicles and appraisals.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor - Hampshire in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ASI Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ASI Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor - Hampshire in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ASI Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at ASI Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ASI Recruitment!
How to prepare for a job interview at ASI Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
