At a Glance
- Tasks: Be the go-to person for customers, booking services and upselling repairs.
- Company: Join a leading main dealer group with a professional aftersales operation.
- Benefits: Earn a competitive salary with OTE potential and receive manufacturer training.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Kickstart your career in a high-performing dealership with long-term stability.
- Qualifications: Experience in a Service Advisor role and strong customer service skills.
The predicted salary is between 24000 - 42000 £ per year.
I am working with a large, well-run main dealer group to recruit an experienced Service Advisor. This is a strong opportunity to join a professional aftersales operation offering excellent earning potential, clear processes, and long-term career stability within a high-performing dealership environment.
Responsibilities
- Acting as the main point of contact for service customers
- Booking vehicles in for servicing, maintenance, and repairs
- Preparing accurate job cards and repair orders
- Explaining recommended work and associated costs clearly
- Identifying and upselling additional repair and service opportunities
- Liaising with workshop and technical teams to manage workflow
- Providing regular updates on vehicle progress
- Ensuring a consistently high standard of customer care
Requirements
- Previous experience in a Service Advisor or similar aftersales role
- Strong communication and customer service skills
- Ability to work efficiently in a fast-paced dealership environment
- Commercial awareness and confidence in upselling
- Well-organised with strong attention to detail
- Full manual driving licence
Service Advisor in Kent employer: ASI Recruitment
ASI Recruitment is an excellent employer, offering a supportive work culture that values attention to detail and high-quality service. Employees benefit from competitive salaries, standard working hours, and opportunities for professional growth in the thriving Dorking area, making it an ideal place for those passionate about vehicles and appraisals.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work in dealerships. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by practising common questions specific to Service Advisors. Think about how you’d handle customer queries or upselling situations. We want you to shine and show off your communication skills!
✨Tip Number 3
Dress the part! When you go for an interview, make sure you look professional and polished. First impressions matter, and we want you to convey that you’re serious about the role and ready to represent the dealership.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the position and keeps you fresh in their minds.
We think you need these skills to ace Service Advisor in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Advisor role. Highlight your previous experience in aftersales and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of your customer service skills and how you've successfully upsold services in the past.
Showcase Your Communication Skills:As a Service Advisor, strong communication is key. In your application, demonstrate your ability to explain complex information clearly. We love candidates who can connect with customers and keep them informed throughout the service process.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at ASI Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with common repairs, maintenance tasks, and upselling techniques. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Service Advisor, you'll be the face of the dealership for customers. Prepare examples from your past experiences where you've provided excellent customer service or resolved conflicts. This will demonstrate your ability to handle customer interactions effectively and maintain a high standard of care.
✨Practice Your Communication
Strong communication is key in this role. Practice explaining complex technical information in simple terms, as you’ll need to do this when discussing repairs and costs with customers. Role-playing with a friend can help you refine your approach and boost your confidence.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the dealership's processes, team dynamics, and growth opportunities. This shows your enthusiasm for the position and helps you assess if the company is the right fit for you.
