At a Glance
- Tasks: Lead and inspire the customer service team to deliver exceptional experiences.
- Company: Join a prestigious brand dealer known for its commitment to customer satisfaction.
- Benefits: Competitive salary with an achievable OTE of £45,000 and opportunities for career progression.
- Other info: Enjoy a Monday to Friday schedule with a Saturday rota for work-life balance.
- Why this job: Be the driving force behind customer satisfaction in a dynamic and rewarding environment.
- Qualifications: Experience in customer service and leadership skills are essential.
The predicted salary is between 34000 - 35000 £ per year.
Customer service shouldn t just be a department, it should be the entire company.
Tony Hsieh Front of House Manager Prestige Brand Main Dealer !
Achievable, Realistic OTE of 45,000!
Great Step into Management!
Opportunity for Further Progression!
Maidstone Area An exciting opportunity has arisen for an experienced and customer-focused Front of House Manager to join a prestige brand main dealer in the Maidstone area.
Working as a key part of the Aftersales team, you will take ownership of the customer service side of the department, ensuring every customer receives an exceptional experience from arrival through to vehicle collection.
Working closely alongside the Service Manager, who is responsible for workshop operations and technical performance, you will lead the front-of-house operation and act as the driving force behind customer satisfaction, retention and the premium standards expected of a prestige brand.
This role offers a basic salary of 34,000- 35,000 with a realistic OTE of 45,000 through performance-related bonus.
The position operates Monday to Friday from 8:00am to 5:30pm, with the role contracted until 6:00pm, alongside a 1-in-3 Saturday rota of 8:00am to 1:00pm.
Responsibilities * Lead, coach and develop the Service Advisors and customer-facing Aftersales team. * Take ownership of the customer journey from arrival through to vehicle collection. ...
