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For Companies At a Glance
- Tasks: Organise customer visits and coordinate with field service engineers for efficient operations.
- Company: Join a dynamic team in the Farnham area with a focus on customer service excellence.
- Benefits: Enjoy 22 days holiday, pension scheme, health cash plan, and enhanced sick pay.
- Other info: Opportunity for career growth and additional holiday with service.
- Why this job: Be the vital link between customers and engineers, making a real difference every day.
- Qualifications: Experience in scheduling or coordination, strong communication skills, and a full UK driving licence.
The predicted salary is between 34000 - 34000 £ per year.
Senior Service Controller Farnham Area
Salary: £34,000 per annum
Full-time: Monday to Friday (07:30 - 17:00, with 1-hour unpaid lunch)
Key Responsibilities
- Organise and schedule customer visits for field service engineers
- Handle incoming customer calls and service requests
- Book and coordinate work efficiently with engineers
- Monitor job progress and ensure timely completion
- Maintain strong communication with customers and internal teams
What We're Looking For
- Previous experience in a similar service controller, scheduling, or coordination role
- Strong organisational and multitasking skills
- Excellent communication and customer service abilities
- Proactive, problem-solving approach
- Full UK driving licence (essential)
What's on Offer
- 22 days holiday + bank holidays
- 1 extra day after 1 year (birthday)
- Additional days with service up to 26 days total
- Scottish Widows pension (4% employer / 5% employee)
- Death in service benefit (3x annual salary)
- Westfield Health Cash Plan (claim up to £800/year, includes dental, optical, therapies & counselling support)
- Cycle to Work scheme
- Company uniform provided
- Enhanced sick pay up to 6 months depending on service
- Free legal advice for wills and mortgage support
Service Controller in Horn employer: ASI Recruitment
Contact Detail:
ASI Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Controller in Horn
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for service controller roles and practice your answers. Highlight your organisational skills and customer service experience, as these are key for the position.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share examples of how you've tackled challenges in previous roles. This will demonstrate your proactive approach and ability to handle the demands of the job.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which we really value.
We think you need these skills to ace Service Controller in Horn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in service control or scheduling roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your organisational and multitasking abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Controller role. We love seeing a proactive approach, so share examples of how you've solved problems in previous jobs.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Whether it’s through clear language in your CV or a friendly tone in your cover letter, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at ASI Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Controller. Familiarise yourself with scheduling, customer communication, and how to coordinate effectively with engineers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Organisational Skills
Prepare examples from your past experience where you've successfully managed multiple tasks or schedules. Be ready to discuss how you prioritised work and ensured timely completion. This will demonstrate your strong organisational skills, which are crucial for this position.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice articulating your thoughts clearly. During the interview, listen carefully to questions and respond thoughtfully. This will showcase your customer service abilities and proactive approach to problem-solving.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the company culture, team dynamics, or specific challenges the service team faces. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.