At a Glance
- Tasks: Manage customer bookings and ensure a smooth workshop experience.
- Company: Well-established independent specialist garage in Godalming.
- Benefits: £35,000 - £40,000 salary, Monday to Friday hours, 20 days holiday.
- Other info: Stable career opportunity with no weekend work.
- Why this job: Join a friendly team and enhance your automotive service skills.
- Qualifications: Experience as an Automotive Service Advisor and strong communication skills.
The predicted salary is between 35000 - 40000 £ per year.
"Customers may not remember every repair, but they'll remember every experience."
An excellent opportunity has arisen for an experienced Automotive Service Advisor to join a well-established independent specialist garage in the Godalming area. This is a varied role that combines traditional Service Advisor duties with light workshop coordination responsibilities. Working alongside another Service Advisor, you'll help ensure the smooth day-to-day running of the workshop while delivering outstanding customer service.
The Role
- Managing customer bookings and service enquiries
- Providing updates to customers throughout the repair process
- Preparing estimates and invoices
- Liaising with technicians and monitoring workshop progress
- Supporting workshop scheduling and workflow management
- Ensuring jobs are completed efficiently and customers receive a first-class experience
This is not a productive workshop controller position, but candidates with some workshop control or workshop coordination experience will be at a distinct advantage.
About You
- Previous experience as an Automotive Service Advisor is essential
- Strong customer service and communication skills
- Organised and able to prioritise a busy workload
- Knowledge of workshop operations and job flow
- Workshop control experience would be beneficial but is not essential
- A positive, team-focused approach
What's On Offer?
- £35,000 - £40,000 basic salary (depending on experience)
- Monday to Friday working hours only (8:00am - 5:30pm)
- No weekend work
- 20 days holiday plus Bank Holidays
- Friendly and supportive independent specialist environment
- Stable, long-term career opportunity
If you're an experienced Service Advisor looking for a role that offers greater involvement in workshop operations, while maintaining a healthy work-life balance with no weekends, we'd love to hear from you.
Other Opportunities & Referral Scheme
If this role isn’t quite right but you’re looking for something else in the automotive sector, please get in touch — at ASI Automotive Recruitment we’re committed to finding the right opportunity for you. We also offer a £75 voucher referral reward if you recommend a candidate who we successfully place.
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Looking for a new role but want to keep things private? With Silent Search™, your details remain anonymous until interview stage. We will always speak with you before submitting your CV to any client, so please ensure your contact details are up to date. If you’d like to learn more, please send your current CV and get in touch.
Service Advisor/Workshop Control - 8189 - Surrey in Godalming employer: ASI Recruitment
Join a well-established independent specialist garage in the Godalming area, where you will be part of a friendly and supportive team dedicated to delivering outstanding customer service. With a competitive salary, Monday to Friday working hours, and no weekend work, this role offers a stable long-term career opportunity that promotes a healthy work-life balance while allowing for personal growth within workshop operations.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor/Workshop Control - 8189 - Surrey in Godalming
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the hunt for a Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This will show potential employers that you’re all about delivering outstanding service.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for roles that excite you, like the Service Advisor position in Godalming. Tailor your approach to each company to stand out!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm for the role and reinforces your commitment to providing excellent customer experiences.
We think you need these skills to ace Service Advisor/Workshop Control - 8189 - Surrey in Godalming
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your previous experience as an Automotive Service Advisor. We want to see how you've managed customer bookings and service enquiries in the past, so don’t hold back!
Keep It Organised:Your application should be as organised as you are! Use clear headings and bullet points to make it easy for us to read through your skills and experiences. A tidy application reflects a tidy mind!
Tailor Your Application:Don’t just send a generic CV! Tailor your application to match the job description. Mention your knowledge of workshop operations and how you can contribute to delivering outstanding customer service.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at ASI Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of automotive service processes and workshop operations. Familiarise yourself with common customer queries and how to handle them, as this will show that you're prepared and knowledgeable.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer experience, be ready to share examples of how you've provided outstanding service in the past. Think about specific situations where you turned a negative experience into a positive one.
✨Be Organised and Prioritise
Demonstrate your organisational skills by discussing how you manage multiple tasks and prioritise effectively. You might want to prepare a few examples of how you've successfully juggled responsibilities in a busy environment.
✨Team Player Attitude
This position requires a collaborative approach, so highlight your ability to work well within a team. Share experiences where you supported colleagues or contributed to a positive team dynamic, as this will resonate well with the interviewers.
